Customer Ratings & Reviews

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.

Awesome yes it was the best experience of my life at Best Buy

I always buy 5 year Because of the size of the TV 65" Sony

Best buy and geek squad have the best warranty hands down.

Well worth the cost to have the security. Great to know you have the extra support

I am a true believer in the warranty program for big ticket items. I had purchased a TV previously and after a few years there were major issues. Geek squad came & removed older TV and gave me full credit to purchase a replacement. They then came & installed the new TV. They were great to work with.

It is great that the Geek Squad is available when you have problems. My TV kept freezing. They came out and determined the problem. Got parts and installed. When this did not fix the problem, they gave me the option of returning my year old TV for a full refund of the TV, tax, and 4/5 of my Geek Squad. I then bought a brand new TV with better features. Great service!

I wouldn’t make a big purchase without buying the extended warranty. My high end laptop went bad and Best Buy reimbursed me with a gift card. Same thing with a sound bar that went bad. Also, I had a tv that went bad from Best Buy and thank goodness I had the extended warranty on it. They give you the current value of the product, not what you paid for it on a gift card. That is way better than being at a total loss.

Great service from Yaz T, CIA Sr. Geek squad. She very helpful in processing our store credit for our malfunctioning TV.

This plan is well worth the cost and convience. I purchased this plan with a new LCD TV. My old LCD TV was only 2 years old when the picture went out. All I had to do was bring the TV into Best Buy Geek Squad and they sent it out for repair. A few days later, I was issued credit in full for a new TV because it was to costly to repair. I used the credit twords a bigger and better TV.

The Geek Squad did a thorough job of analyzing my TV’s odd behavior and recommended a replacement TV. I called the next day and they set up an appointment for a home visit. They were on time and very knowledgeable.

Tv wasn’t working and couple days later boom they came and fixed it

Had an issue with a new tv, nothing to do with Best Buy, from the factory. They were very responsive and reliable. Very helpful and reactive. Glad I paid for the service.

Glad this is an option they are great, any services need 10/10

Well, I haven’t had the need to use the service as yet, but when I do I will be expecting to be satisfied.

My Samsung 65 Q80T screen failed in less than 6 months. I called Geek Squad and when the replacement part was unavailable then gave me full credit towards purchase and installation of a replacement TV. The replacement make my purchase of Geek Squad protection well worth the purchase cost.

Tv is amazing, and very portable to use in any place

An agent brought our new TV to our hone and set it up. He was fast, thorough. Before we bought this TV, we needed a Tech to come to our home to check out the TV. A problem was identified and repairs made, all on our schedule. They came when we needed them. So grateful for this service.

I added the 5- year service warranty to my Samsung purchase just to be sure! But I’m thinking I might not have needed it with this product as everyone I speak with that owns products from Samsung are happy even years later! But I trust Best Buy and their guaranteed service! Great investment!

I have always been a fan of Best Buy Service Plans. Granted it is like every other insurance: you hate paying for it, but you hate not having it when you need it. I have been on both sides of Best Buy Service Plans: I have purchased some and never used it and I have purchased some and used it. The experiences that I have had using them have all been good so I continue to purchase the service plans.