Customer Ratings & Reviews

Store manager didn't know how the warranty worked and the sales team was confused, but the phone customer support team was great and made sure I didn't waste my money. Best Buy needs to hire their team back in greater numbers to cut down the wait time, especially at the Geek Squad.

When you consider that any television over 50" must be serviced in the house (can't be returned to the store for service). This 5 year warrantee for $50 was an easy purchase.

The agents did a fine job of installing the TV and the wall mount.

Excellent and secure mounting for 4K TV and Monitor!

Many of my friends tell me it’s a waste of money to buy the extended warranty. I disagree. I had had issues at the 4 year mark and they replaced the item then all I had to do is buy another 5 year warranty. The piece of mind makes it worth it for me. Best Buy has a great geek squad

After the bad experience i had with my first tv i brought from best buy i almost didn't buy another one.

Purchase it with new television, extra warranty for

Great buy! I've used it twice already to troubleshoot problems with my computer since I purchased it. It turned out to be my hard drive and got free repairs, only having to buy the hardware. They were able to retrieve all of my data and transfer it to the new drive.

I had a Samsung 50" 1080p TV that went out and was non-repairable after 15 months. I replaced it with a Samsung 50" 4K TV and decided that it would be good to have a backup plan, so I bought the 5 year Service Policy when I bought the new TV. I didn't want to feel cheated by Samsung again and I know that the Geek Squad and Best Buy will back up the product.

Had a small problem, getting my TV to set up, they came out and helped with the final installation! Same day even!

Usually I will always add the geek squad warranty. It has paid off many times. Especially on my gaming keyboards and fitness watches.

The guarantee is excellent. Customer service is very good and friendly. Having the guarantee is having peace of mind, I know that my purchase is a protected one

Worth it, no matter what product you purchase. Best buy is the only one who covers burn-in.

You can not go wrong with the geek squad, they are knowledgeable and friendly. Strongly recommend getting a warrenty with them for every purchase.

I purchased the extended warranty as I’m single and know nothing about electronics. I consider it an insurance policy on my mental health!

They are very helpful. Always know exactly what to do and get the problem solved.

Hopefully i dont have to use it but i do like best buy geek squad protection, had to use it on a previous tv and its nice to have

I got the 5 year standard greek squad protection plan for my 55 inc 4k smart tv for $120 which I feel was a good deal because I had another tv without the plan and the main frame on it went bad and I tried to put it in the shop and they wanted $300 to fix it. Where now paying $120 for the plan and they will fix anything so I think that's a no brainer.

my 14 month old Vizio tv was not working properly and the geek squat came and after a few test their recommendation was to replace the TV . i was giving a replacement # went to the store selected another tv and they deliver the new one and picked up the broken one at no charge ..GREAT PROTECTION PLAN

Definitely worth for TV, I feel most TV's get in to some sort of problem after 3 years, better to have 5 years geek squad coverage for TVs! My last TV broke after 4 years (screen issue!) GS return was little dragged, but at the end, we have been returned full purchase value.