Customer Ratings & Reviews

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

Bought this for guest room. Perfect size,great picture and colors. Great sound. Very happy

Great picture and tv for the price. Really impressed and enjoying it.

I usually get a warranty with every electronic I purchase. I had issues with a television that I had purchased. I called Bestbuy and was told that I had Geeksquad and my warranty was through them. It took a few visits, but they ended up replacing basically the whole tv just about. Less than a year later, it did the same thing and Bestbuy refunded about 90% of the amount I paid for tv to put towards another tv, so I went bigger. I am glad I purchased warranty or I would have just had to purchase new tv.

Great Service! Delivered on Time! Met my Expectations!

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

Didn’t use this much but its helpful if you can get it

I always put extended warranty on all of my electronical devices.

Great service, great tv for the price, picture quality is bright and clear

5-Year Standard Geek Squad Protection Overall rating* Excellent

Always a good buy. Always a good response. I have no complains about the service.

Never hurts to have if something goes wrong and the chat is great

Very easy to receive I would buy again soon with np.

The Geek Squad Protection Plan is great! I had a different 65" tv thar had a problem with the screen. After just under a year, the screen went completely grey. I had the Geek Squad come and check the tv out. First they changed the PC board but that did not help. Next I got to exchange it for a new 65" tv. The process was fairly easy. The person that I spoke with on the phone to help me with the exchange was so nice and very helpful. She let me know my choices of tv's and put through my order. The new tv arrived in just a few days. I purchased a new 5 year plan also.

I had this product since I long time ago and they do a very good and excellent job

Hope I never need it but peace of mind if I do!!!!

I've never made a large purchase at Best Buy w/o the Best Buy Standard Geek Squad Protection service. A Best Buy Geek Squad Agent recently determined my Sony XBR-70X-850B had a bad panel / display after two years. I was provided a phone number to call for a replacement. Although I wasn't given "full credit" or what I paid for the TV two years ago, it was close to what I paid two year ago. I asked about upgrading to the Sony XBR-75X940D, and to my surprise, I was able to apply the "credit" towards a brand / model that was a "step-up" from what I had. Within 10 days, I had my new TV (Sony XBR-75X940D) delivered by two Best Buy Geek Squad agents and set up in my home. I won't ever go without the 5-year Standard Geek Squad Protection plan.

I love the Geek Squad because they have always been so professional and bend over backwards to satisfy their customers. They have always treated me well. Today 09/20/2021 I went in to get a TV repaired that was almost brand new and they made the transaction so easy and aloud me to exchange it for a brand new one. This is why I have never ever purchased somewhere else even if the product I want is cheaper. I have literally spent thousands of dollars over the years at Best Buy and I always walk away knowing if anything goes wrong they will fix it. Always purchase the extra Geek Squad warranty it is well worth it and you will have no problems if your item stops working.

Low price good product, I wil recommend it when you buy your products

Great add on with purchase when we order our tv for the house