Customer Ratings & Reviews

This worked for me on the last tv I bought. Had it for about 4+ years and then screen went blank. Best buy was going to send tv off and have it fixed, but the tv was so cheap, they gave me my money back, less cost of protection plan. Since they do not sell the model I returned.

Fantastic store With phenomenal energy. I always like to purchase my items And don't feel regret after

We love the geek squad. I always recommend getting a protection plan even if you don’t/won’t use it! It is worth it! I will not buy another large item without a protection plan. Geek squad is nice and very quick with what they do.

Great knowing I have a dependable warranty unlike the typical Manufacturer Warranty

I hesitate to purchase any insurance or services since I never use them. I have used this. I purchased two computers and they came to my house and transferred all my programs/documents and set up the screen the way I wanted. Since then I have called for help with an app and was helped over the phone.

Doing its job and I think the service is good and pls keep it up

Great Services, always responsive and handle claims with speed.

It’s worth it for the price. You will need to get the geek squad in case something happens to the TV or anything that you buy so it’s worth it.

The agents were professional and installed 2 TVs reasonable time, made sure I understood how to work them. Arrived on time! Personable and cared about performing quality job!

Though I didn't use the GS to install my products, they were very friendly, knowledgeable and extremely helpful!

Very good, service, is good to know if you need they’re here to help

I feel this is a good investment for big ticket items I just had a tv that was not working and having the protection plan really helped the Geek Squad was great they came twice and were extremely helpful and the store squad was also great at the mall. They were fast helpful and very professional.

For higher price items I've always bought extended warranties from BEST BUY. They have great customer service and and support with these warranties if you ever have an issue during the warranty period you purchase....

The agent was so patient & helpful. Answered all my queries. Took so much time with me. I really felt like a valued customer.

Fast service, knowledgeable staff! Every time I had any questions anyone I spoke with was more than polite to help!

Always get the extended warranty. This is my third TV that I’ve been able to use the warranty value toward a new TV.

Nice to have and have used in past. Easy effortless exchange

Whenever I buy a big electronic item I always purchase a warranty you just really never know the way products are made these days. Better to be safe than sorry. And I’ve never had a problem with bringing an item back -hassle free

Did not use geek squad for my tv install but have used them before for computer problems. Great service with very knowledgeable agents.

Only purchase this once before and got a full refund on a broken keyboard case. Had a $1200 Samsung tv go down and didn’t want to have any issues for a new LG 75 inch. I will have piece of mind for 5 years. They even cover pixel loss.