Customer Ratings & Reviews

I was on the phone an agent hung up on me I was trying to resolve the fact that out of the three TVs I had with Best Buy once they fixed and resolved one of the TV issues, this led to cancellation of the other two TV warranties abruptly. I had a technician working on the other TV and the Geek Squad technician cannot process the final items because they canceled the warranty abruptly. I have telephoned in to customer service on three separate occasions to ask for this to be resolved. They have told me they have fixed it, but when the technician goes into the system on his hand, he keeps saying that it is canceled. The agent I spoke with today said he sees I calling 6 times for this matter. My problem was supposedly escalated to 2 supervisors and CARE Support which seems not existent. I have requested CARE SUPPORT phone number or email or contact information and Customer Service says they cannot share because there is no information to them. That CARE SUPPORT is internal communications only. I asked for an email of the calls in and tangible evidence as a customer that I have been run into circle after circle being told they will correct this, or they will escalate this and then nothing happens. No call back to you as a customer that we are resolving, it is being resolved, or when they say you must wait 48hrs for the resolve, no confirmation call or email that they have resolved your issue you'ved call in for 6 times about. Terrible Customer Service Process.

Excelent service and attetion and profesionalismo.

love it so much just had to buy 1 more for my Bedroom good deal 55 in fire tv now i got 2 thank u Best buy good picture ans good sound thank u Bestbuy

GeekSquad protection is 100% worth the buy, even as a single man with no kids, accidents happen & it’s always better to have that protection & pay upfront then have to pay later

Geek squad always comes through and I’m always always always so happy I have it. Most recently I had a year old tv mounted since the day I got it and one day it just stopped working right at the climax of the movie. They were printed in sending a tech out to check it out and then delivered a new tv

Once again!!IF U DONT GET A WARRANTY UR FOOLISH!!Right before my WARRANTY WAS ABOUT TO END AND BOOM!!!MY TV WAS GONE!!BUT WAS IT???NO TF IT WASNT!!GOTTA LOVE IT!!No one WELL I DONT HAVE MONEY FOR TV’s LAYING AROUND!!WARRANT QUENN!!!

Price of mind was the reason for adding this on. Who know what’s going to happen within 5 years

All my Insignia TVs came from Best Buy because they sale top quality stuff

Best Buy has one of the best warranty on the business

Do not buy a TV without it. It is cheaper to buy the 5-year extended warranty. At -least if it goes out, and if it cannot repair, they will replace it with a new one.

Truly a professional team of installers. Thank you Geek squad.

Toshiba at the very least is a satisfactory electronics company but it doesn’t have the excellent record of Samsung or LG Electronics. So…to protect myself I got the Geek Squad warranty.

I love for the simple fact every item that I purchase automatically comes with a protection plan with geek squad. I have so many different types of electronics from Best buy which makes it totally worth it to purchase the insurance plan. I also have three other TVs plus two on the way now. I've had some of these electronics for a while and some of them are new. But anytime there's an issue with one of them. I have my protection plan to fall back on.

This is the awesome tv with very bright and high picture quality. The frame and operation to next screen is very fast and user friendly in operation. X setup. This tv is super slim and fits like frame in wall. I will recommend this tv.

I hadn't had to use the add service plan yet, but it was a good price for some added security.

Sine IVE BEEN BUYING BIG SCREEN TV.I love WHEN A WEIRD THING LIKE UR TV WONT CONNECT TO BLUETOOTH??HE NEED A NEW ONE!FOOL ME ONCE SHAME ON U!!but!!!FOOL ME TWICE!!never!!IM WHAT U CALL A WARRANTY QUENN2025/2016

The Geek squad has been great. They worked on my tv and ordered parts. When they learned that the parts were no longer available, they took down my old tv and put up my new one. They were always prompt, courteous and hard workers. They deserve a raise!

Very happy with the cost of the 5 year warranty and it seems to cover replacement if needed.

I got this 50 inch sansung TV. The picture is clear and clean. The connect with the TV is fast and the remote is very easy to understand. Whats also nice is this is a smart TV with all the applications on there already so you can watch whatever movies you want at any time! This is such a nice TV for the price. I would NOT pass up this deal.

Best Buy offers the best warranty in the entire business. I won't buy my expensive OLED TVs anywhere else. With Best Buy's Geek Squad 5 year warranty, you can completely enjoy your TV worry free, even when it comes to the dreaded burn-in that could happen. For that, I don't shop anywhere else. And did I mention they are hassle free? I had a major issue resolved within just a couple days. Worth every penny! Picture shows my brand new C2 looking flawless after my CX's screen that was covered by Best Buy got burn-in.