Customer Ratings & Reviews

Hopefully I don’t have to use it but just in case I have it.

I think it"s great to have..........................

They took care of the needs very well. Very nice people.

The agents brought in and installed my TV perfectly.

We have always purchased our electronics from Best Buys, because of the Geek Squad excellent protection plans. They back everything they sell. We have been 100% pleased with their excellent service for many years. Would recommend them to anyone.

Awesome having top quality care for your purchases and items at hand. Service is quick and on top of all needs, repairs and learning projects for our use,

The greatest thing about the Geek Squad is that wherever I have used them they have always worked things out. And always there if needed.

I had problems with my other television and the geek squad helped me quickly replaced my television set in 2 days.i would definitely give this insurance A Big A.its a must have be safe with the geek squad.....

Great for keeping your products covered would highly recommend for peace of mind.

Always great service, very professional. Always get the help you need.

BB is asking me to review something I've not needed to use yet. Yes, I purchased this for my TV but I can't give an informed review since I have no experience other than buying the plan which was painless and reasonable

I love geek service, but i dont think I needed it for my lg g3 tv. So i canceled it

The geek squad has helped me several times with my purchases. They are great and well knowledged on several things.also the coverage of my purchases is worth the extra money.

Geek Squad protection is always great.. Its great to have..

So informative! I learned so much and I can always count on them to guide me through my electronic needs!! Thank you guys!!!

Excellent service, the TV had a problem and they come to your house for any TV over a certain size. The person was clean, polite and neat. They took the back off and could see there was no funny business, don't try and fool these people they know what they are doing. The code came up that the TV was NOT ECONOMICALLY VIABLE TO REPAIR so i was given credit for the amount i paid towards any new TV at Best Buy. Ever since then i get a warranty with everything i purchase at Best Buy.

Great to know we have the squad support if needed.

Thanks for the fine folks at the Florence Best Buy. We have bought so many appliances and TVs and more and we always take the five year warranty. We’ve only had to use the warranty twice over 20+ years. But it’s always nice having peace of mind, if anything does happen.

Had an LG LED TV die on me. Brought it into Bestbuy, had to make an appointment to speak with a Geek Squad member. Next appointment was available the following weekend. I went in the next Saturday, TV was sent out within a day or so. I kept getting emails telling me what was going on. After 5 days or so they told me nothing could be done to repair the TV, it would cost too much. And I was getting a replacement. Went back to Bestbuy and they gave me a gift card for the full amount. If I didn't buy this protection plan, I would be out of $600. Needless to say I used the gift card to buy a new TV and I bought the extended warranty.

I wrote another review for the first extended warranty I had purchased from the geek squad. My dad’s TV had gone out and had been discontinued. The geek squad came to the house and within days had a new TV installed and running for my dad. I had purchased the first warranty, thank God I was those TVs are expensive. So when this TV went out and was replaced I also purchased another extended warranty for a Christmas present just in case the TV went out again. They did a great job and thank God I purchased the warranty.