Customer Ratings & Reviews

This service is amazing for the cost. You can even bring in device’s that you didn’t purchase from Best Buy to get fixed. They will even install your car stereo system and if anything happens they will reinstall your original system which is included with the service. Can’t go wrong with Geek Squad protection!!!

I like to protect my larger purchase so this item was a good cost and length of time to cover the new TV

First tv was damaged somewhere but they made it good. Delivered on schedule and unboxed and set up, great job. Very friendly and professional, efficient and very tidy. Thanks great job, I would highly recommend extended warranty. Protect your purchase

I had bought TCL tv in a black friday deal. So, i bought the Geek Squad 2 years protection for the same.I received excellent customer service from Geek Squad during the installation of my TV. I was having trouble getting my iPhone to connect to my TV. They gave me several tips and helped me throughout the installation process.I am very much pleased with their customer service.I appreciate the Geek Squad and i recommend everyone to get the Geek Squad protection for their appliances and electronics.

I got this protection plan just in case anything happens to my $1000+ tv. Best Buy has it all.

28th Street Grand Rapids store is awesome - they know how to care for customers and really help! I was treated poorly at the Alpine store, really poorly

I was helped quickly and efficiently! This is why I always go to best buy for all of my electronic needs.

Moved a couple times over the last two years. TV stopped working and BB replaced it fast.

Highly recommend extended warranty through Best Buy! The entire process is easy, and the techs are prompt and professional. They really took care of all my needs right through setup and walk through.

What more can I say? This place is the best great customer service . Very knowledgeable staff great customer service like I said this is the best place I’ve been for electronics and I will continue coming for eight years and come. I will also try family fresh.

Great service. Good to have, hope to not need it but great to have.

Haven’t used it yet hopefully I won’t have to it was pretty pricey too.

The Geek Squad Crew arrived on time. The were very considerate of our home. The wore shoe coverings. When they were finished they cleaned all the dust from hole drilling. Their installation of the TV quick, accurate and professional. After all the physical work was done, they spent almost 30 minutes showing and teaching my family how to use the new remote. They also showed the family all the new available features built into this TV.

This has helped to get answers to all of my queries and give peace of mind that my TV is protected for the next 5 years (a typical life for a product like that). Bets part of this is that if my TV breaks / has any issues then Best Buy Geek Squad Total Tech Support will fix it and if they can't then either they will replace the TV at no extra cost or if the current TV model is no more available then I get the price of my TV back to buy another TV.

Added peace of mind! Can't go wrong with the extra warranty.

Bought for an insignia 43" non-smart TV - hope Best Buy and Insignia are listening because not everyone uses a smart TV and like the privacy of a non smart to add a Roku to control what a manufacturer can discover. But the 5 year geek squad I probably won't need. I like the store brand better than others.

Thank goodness for the warranties makes the process of buying easier knowing you're back up by BB. This warranty protected me and got me a new tv cause my unit became defective.

This is a pretty, good protection that I used for my new PC setup

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

If you use any sound bar besides Roku if you use the ARC connection and your remote controls your soundbar and the TV your volume will jump three to four increments at a time. If you use the optical you have to use a remote for each one, and if you use the auxiliary cord which is low quality sound it's fine