Customer Ratings & Reviews

The salesman at Best Buy in Germantown (Mr. G..." ) was very helpful, knowledgeable, and patient with me. He took time to explain the importance of purchasing a warranty for my 24 " televisions. I did purchase three warrantees. I appreciate his assistance and would definitely recommend him to also help my friends and colleagues with purchasing items at Best Buy..

Tv is amazing, and very portable to use in any place

Very nice plan it's a good investment for my TV it's always good to buy a plan

I hope I don't use this service but it seemed cheap to buy the insurance just to be safe.

Haven’t had to use but it’s nice knowing they have my back if anything happens!

With the age of the net, these type of services are sort of outdated.

Have had nothing but great experiences with geek squad services from delivery to repairs never any hassle

Help was great answered all my questions. Would use them again as needed

so glad I purchased the warranty and Geek Squad is so easy to work with!

Usually I stay away from warranties; however, Geek Squad warranties are the exception. Highly recommend spending the coin if you are buying something expensive.

The person who helped me in store was awesome he was a shift leader or something in the tv department who specializes in Samsung but is very knowledgeable and has excellent customer service skills, I went with a 5 year warranty since the bad TVs go bad around 3 years, excellent overall!

Great people to give advice and help you out in anyway

So good this product recomendaly great and pratice

The Geek Squad gives you all the reassurance you need with a new product that IF anything goes wrong, you're covered. Samsung has a good warranty but with the Geek Squad behind you the worries are gone.

They are dependable and honest. The weak spot is most everything is sent out for repairs post diagnosis that can't be repaired in house. If parts are available you'll get it done in house as soon possible. Outside with a backlog, it can mean months. Ask the Geek Squad what manufacturer of interest gives the best performance and has the least chance for return when you intend to buy. You can do that with a chat on line.

I just purchase the extended warranty, this time I had to get the 5 year since the last Tv I bought it was only for two years and of course the tv broke down just after the warranty expired. So I have not had the chance to utilize this warranty, but the price is very competitive for 5 years so i got it.

Fast and knowledgeable Ontime Great service Professional

I have always gotten extended warranty's. Best Buy and Geek Squad make this warranty worth having. I have had some trouble with the last three Samsung TV's that I have bought. All of them were replaced under warranty and the team at Best Buy and Geek Squad were great help when it came time to use my warranty. I can't stress enough how valuable it is to have an extended warranty. Its an added cost but the sense of security outweighs that cost.

We recently had an issue with a 55 inch TV that was not working properly. After two attempts were made to diagnose the problem and find a solution it was determined that the warranty would be used to replace the faulty unit. It took less than 10 days to find a replacement, have it delivered and remove the old TV.

All I can say is buy the plan even if you think it is not needed..Best Buy protection stands behind its warranty and they are super easy to work with. If not for them the tv replacement I had to do after my new Samsung tv went out I would cost a lot more than what was spent on the protection plan.