Customer Ratings & Reviews

I love the tv. The picture it’s crisp and it was easy to setup.

I have learned if I only have to make one phone call for help it has paid for itself. I purchased a new TV for our bedroom, our first smart TV. Didn’t understand why I couldn’t get it hooked up and working. The geek squad tech talked me thru the setup. He was quickly able to tell me I was missing the correct cable between TV and box. He told me what part was required. Once I got that part (a whole different story and review) I was set up and watching TV in less than 15 minutes.

This warranty is amazing!! Covers everything I need!!

Good price for open box. Nice 42" fire TV. Using it in our RV when traveling. Picture quality is very good and size is not to big for small space.

I believe you should always get protection plan for purchases this big and it was quick and fast and affordable.

You can't ever go wrong with the geek squad they get the job done

I never disappointed at Best Buy or Geek Squad’s quality of service. I haven’t had to take any help from Geek Squad for my recent purchases. But I have in the past and I never regretted my decision.

Since the Samsung t.v. collapsed with in the first couple of years, and my t.v. was replaced with a Sony, because of the 5 yr. warranty I bought in the beginning ~~ I bought another 5 yr. warranty for the new Sony.

Warranties are always a plus in my eyes and overall good for business and that’s a 10 in my eyes

Always available to help if needed an excellent option

the tv works perfectly! its nice and loud. the best part is speaking into the remote for assistance

My nephew took it out and assembled it with no trouble at all. I bought the warrany for my peace of mind. It was my first time purchasing a tv with these capabilities and wanted to be sure I got good performance from it.

I like the sense of security you get by having the geek squad warranty

These guys go far and beyond to help resolve any issues Couldn't do it without them

Great coverage for small money on a large item that can quickly become unreplacable .

Geek Squad service is a super value - I have used it for repair or replacement many times over the years. It pays for itself in the long run. I never buy a major appliance or electronics without it. And only Best Buy has the Best Buy Geek Squad service. It is one of the main reasons I buy from Best Buy.

NICE ADDED INSURANCE FOR PIECE OF MIND AND PREVENTIVE MAINTENANCE.

NICE ADDED INSURANCE FOR PIECE OF MIND AND PREVENTIVE MAINTENANCE.

We bought the 5-Yr warranty from Best Buy for our 55-in TV. We had a problem about 2 years later which was fully covered by the plan. We had a pixel issue about 5 months later which couldn't be fixed. Best Buy replaced the TV with the newest version for no charge at all. They even delivered it to my house and picked up on the old one! I will be buying the plan again.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.