Customer Ratings & Reviews

Tv wasn’t working and couple days later boom they came and fixed it

Best Buy services is above par and I highly recommend purchasing their warranty

Best Buy services is above par and I highly recommend purchasing their warranty

I would always recommend the protection. You never know when you will need it!

I haven't needed to use this so I am not sure how to give a review.

I normally am conflicted, should I purchase the warranty or not? Save some money? Boy was I glad to have made the purchase. The fees associated with repair/replace the item exceeded the amount for Geek Squad warranty. I highly recommend everyone consider this warranty to cover your purchases.

Absolutely a must-have. The Geek Squad service has always done right by us; be it taking our soundbar to their facility to be repaired or replacing our TV when things started not working. Please do yourself a favor and ensure your long-term purchases have backup beyond that warranty you'll never be able to navigate like Geek Squad!

This right here is a must have. They brought in my TV and it had a crack in the middle of it and I called them and they came out the next day with a brand new TV. They didn't ask a lot of questions they just replaced it they said my warranty was good and it was here to help me answer me if I had any problems or complications called them and they will take care of everything. Having a warranty on your stuff that you purchase at Best Buy is the best thing that you can ever do.

god tv for great price eazy set up able to go from dish to apps

Love it always good to have a warranty for products protection

I don’t remember what this geek squad is for but it’s always good

They r the best in town for warranty and coverage options

Not really sure I haven't had a problem so I can't really give an accurate review.

Good price and good TV, excellent service and customer service

Worth the extra dollars. Had purchased plan when we bought our wall mounted tv, Samsung 75". After about 4 1/2 years the set started to go bad (white dots on screen). lived with that for awhile, the found the protection plan. Called for a tech to look at the problem, took the units numbers, to find a replacement part. Part was not made anymore, so, the plan replaced old tv with a new one. purchased protection plan again for the new tv..

 This TV came right on time. My old one went out on me. My warranty was up so I had to get a new one. I seen this one the price was right, so I got it brilliant picture look like I chose the right one. 

Equipment or Appliance extended is my warm blanket of security. Anything goes wrong...Best Buy will make it right. Geek Squad always helpful...being an older person it's nice that while I don't know much the individual(s) behind the GEEK desk have always been patient. Warm blanket & Kindness...doesn't get much better than that! :)

The TV is put in a box without adequate protection. FedEx damaged the box and the TV inside. I called Best Buy and they gladly replaced the item. However, I had to return the broken one which I told them that I couldn’t do alone since I have back problems and live in a high floor in the middle of NYC. So Best Buy made arrangements for a UPS driver to come to my place and pick up the broken TV. A UPS driver came to pick up the TV and neither bought the labels nor scanned it so now I’m stuck with having to pay for garbage. It’s been 3 days and the UPS system now reads that there was an attempted delivery to bring the labels even though the TV was already picked up. Unbelievable!

Excellent service Hagerstown store people were great

Had to use it on a 3 year old TV that developed pink hues all around the edges. Basically got the amount I paid for the TV to purchase a new replacement tv. Pleasantly surprised at how smooth the entire process was.