Customer Ratings & Reviews

Used it the 2nd day I bought a new Sony TV, and month 58 of a 5 year plan on a microwave. Got my money back.

Always protect your technology, you never know if you got a lemon or the product goes out before your protection ends. Geek squad will be there to assist, and they have great customer service.

I purchased the 5-year Geek Squad protection on my last television. It played out after a little over 4 years and Best Buy was quick to arrange for a full replacement. I repurchased the protection plan on my replacement. This is the best protection for the investment. No hassle and great service.

hope i dont need to use it ...but if i do im sure geek squad will come through

This is a great basic TV. I already had a sound bar and Roku, so I didn't need a Smart TV. The sound and picture are great and it was easy to set-up.

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

The sales person was Excellent, he went above and beyond for me... The world need more people like him

Due to having 2 TV's blow up within months of each other, we felt the extra warranty was warranted! We have surge protectors on our whole house and also extra ones for each TV. The blow ups were just the way both older TV's decided to die. We believed the extra warranty would be helpful because of the lightness of the TV and it's fragile position.

Great service ,great quality,best customer service

Love the Geek Squad. Haven't needed thier service very often as I like to purchase top quality products. When I hVe needed them, thier service was top notch.

My experience with the home theater personnel was absolutely excellent.

Very fast set up. They helped me set up the apps on the TV

Awesome customer service, made purchasing the tv so easy and quick!

Protection is good for tv and customer service is awesome

I don't usually buy protection plans because it's better sometimes to buy a new product most times it becomes an upgrade.However money was tight, so Geek squad came to the house, did an evaluation and gave us store credit for a new TV .

The agents were on time, neat, left no mess. Made sure all connections displayed properly.

Thankfully my old 55" TV had a 5 year warranty. After 4 1/2 years, the board started to go out. It turned out that the TV was not worth the money to repair and they honored my warranty and I was able to get a new TV (60"), and since TV's have come down in price significantly, I was able to get the TV, new 5 year warranty, delivery and set up, and still get $300 back in Best Buy cash.

Hope I don’t need it but happy to have it. Thank you

The service was excellent and the technician set up the TV and connect everything that was necessary and they also did a follow up call

Excellent, faster and perfect work made in a click of time