Customer Ratings & Reviews

Excellent service, protection plan, and a professional crew.

Excellent service have used Geek Squad for computer as well as television repair. When they were not able to repair the television they replaced it. Would highly recommend Geek Squad.

EXCELLENT CUSTOMER SERVICE. EXCELLENT APP EXCELLENT EVERYTHING...

Geek squad is the best. I hope I don’t have the need to use them, but if I do, I know that it will be fixed correctly.

Delivery came on time and they brought it up to my apartment on a third floor walkup. It was one of the hottest days this summer and I really appreciated the service. Communication was very good with updates on delivery status as well. TV is light and thin. Unboxing and getting it out of the box was very simple. You'll see what I mean :)

Excellent picture. Has all the apps needed to watch anything we want and with the service plan we know we will have a great tv for years to come should we run into problems

No like to expensive and illustration educational purpose

I like the added protection the family enjoys it. It gives you peace of mind, especially with young children.

Great tv, picture and colors are flawless. Would definitely buy again.

I have never gone wrong by purchasing the protection

The protection plan was explained to us and how it worked and it was a no-brainer as far as we were concerned. We purchased this as well along with our TV.

When you pay that kind of money you might just as well have it warranted

I was always that guy that never wanted to get any kind of protection. But please do get the protection because it's something happens in that time frame. You are going to be upset and mad

Important service that I rely on for protecting my purchase.

I have a few questions, what is the price of the item, are you expecting it to last awhile, and is it a good product if you checked those boxes then you should get a warranty {my opinion of course}

Wish I had know Best Buy will come To You on TV’s over 40”. Still great service and replacements !

5-year protection plan was a must when purchasing such an investment and the price really works out well when you consider the full coverage you receive during these 5 years of usage. I know from the past it paid off when a former HDTV got glitchy at the end and it was replaced. That's what this is all about - "protection" on your hard earned dollars spent.

5-year protection plan was a must when purchasing such an investment and the price really works out well when you consider the full coverage you receive during these 5 years of usage. I know from the past it paid off when a former HDTV got glitchy at the end and it was replaced. That's what this is all about - "protection" on your hard earned dollars spent.

We purchased the max warranty and the price was great

Definitely a plus to buy a protection package in my opinion. Geek squad seems to be making their protection packages more affordable which is a plus. The warranty covers a remote control replacement too and that could be beneficial with small Children’s and dogs. However trying to get help when needing to use the warranty can be troublesome and time consuming.