Customer Ratings & Reviews

Very helpful. I am so happy we got the protection plan!!

Had an issue with a new tv, nothing to do with Best Buy, from the factory. They were very responsive and reliable. Very helpful and reactive. Glad I paid for the service.

Excellent price for warranty. My Tv is in good hands!

We didn't hesitate to get this service warranty from geek squad for my 65" smart TV. This TV was an upgraded Replacement to our 55" which broke down beyond repair before the geek squad warranty expired.

Tv is clear, sound is good on low/or high. Graphics are awesome with PS5

Geek Squad warranty is great and come in handy just in case one of your items break down….

Great product to have for those expensive items! Unfortunately we had to us it numerous times for our 70 in. 4K t.v. and had to swap out for a new set in just 4 months. With a bit of back and forth, was able to get the warranty prorated and transferred to the new set. Otherwise, the warranty is considered fulfilled once a new set comes into play. This part of the policy I do not agree with. Even so, I would still recommend it

Great deal for a protection plan. Highly recommend especially if you’re forking out a lot of money.

It’s always a good idea to purchase this added services when purchasing electronics. I was so grateful that I did purchase it. When my television went out it was replaced right WY.

I had a plan before when I purchased products from Best Buy and the service was great. Again I brought my computer to get a security check and upgrade. The process was great even due to the virus. It took a couple of days but it was all done to my satisfaction. I haven't used the service on the TV I bought hope everything is all good.

This service is great because you don’t know when you could need to use it! I bought a TV and my son damaged the TV control and I had to use this guarantee.

Great knowing I have a dependable warranty unlike the typical Manufacturer Warranty

If you purchase a merchandise make sure you get that geek squad because they are the number one taking care of merchandise so if you don't purchase it at that time you have 15 days to go back with the receipt and get that warranty for your merchandise go get it

I had a issue with my Samsung tv, geek squad took care of it right away, tech came out diagnosed the issue and inhad the option to get a new tv

Always need the protection plans! Anything can happen!

I have always used Geek Squad for all my Best Buy purchases, TV's, Laptops and Gaming Systems - I have no complaints and I've always been pleased with their level of service. I recommended Best Buy to my dtr who just purchased a washer/dryer and she asked if the Geek Squad Warranty was worth it and I said absolutely. She subscribed at the time of her purchase.

Impressed with the efficiency of the Geek Squad that installed our television. They were very knowledgeable and friendly. Answered all of our questions and gave us a review on using our new television and remote. Sadly the virus has made taking my computer to the store to get tuned up impossible, but I am sure the Geek Squad will do a great job when I am able to.

Anytime I make a big purchase at Best Buy, I usually add the GSP to my purchase. From past experiences, I've never really had an issue using my GSP on defective products and the value overall is great to have. I highly recommend you add a Best Buy GSP for any of your major purchases or even your simple devices (e.g. small kitchen appliances).

I haven't needed them lately, but the Geek Squad is always there to answer any questions.

What how bad TVs are made it’s important to buy the protection plan the previous 3 TV’s I purchased have have all quite working on year 4