Customer Ratings & Reviews

@BestBuy @BestBuySupport I am going through a nightmare customer service at Geek Squad Scranton 959 Viewmont Dr Dickson City, PA 18519 I am writing to express my extreme dissatisfaction with my recent experience with Best Buy's Geek Squad installation service. I purchased a Samsung 75” Class LS03D The Frame Series QLED 4K TV with Anti-Reflection and Slim Fit Wall Mount Included on August 17th, 2024. I scheduled a Geek Squad appointment for TV setup and mounting on August 23rd. During this appointment, the technicians suggested that I hide all the cables, including those from the TV and soundbar. I agreed and rescheduled for August 28th. To my dismay, the team that arrived on August 28th had no idea how to mount the Frame TV. They suggested using the old mount from my previous TV, which was completely against the purpose of purchasing the Frame TV. The team left without mounting the TV and instructed me to reschedule the installation service. I called Geek Squad and spoke with Andy, who informed me that the system was not updated and that I would need to wait 24 hours before calling back to schedule. I followed their instructions, only to be told the same thing again. After waiting an additional 24 hours and calling Geek Squad again, I was informed that the system still had not been updated and that I would need to wait another 24 hours. As a customer who has been waiting for my TV since August 17th, I am extremely frustrated and disappointed. It is unacceptable that I have to repeatedly call Geek Squad and beg for them to schedule a service that they have already botched. Their lack of efficiency, knowledge, and customer service is truly appalling. I urge Best Buy to take immediate action to address this issue. I expect a resolution that includes a prompt and correct installation of my TV, as well as compensation for the inconvenience and frustration I have experienced. Just to add into the story I spoke to the manager they reach out to me through DM chat when I posted the same concern over social media.. but again told me to wait for another 24 hours telling me they "escalated" just to tell you whenever they tell you they are escalating means they are going to add 24 hours with every escalation but they will not fix your problem just give you another 24 hours. they are flying pigeons to get across internal communication to resolve any issue. run for your life when the representative tell we are escalating Sir.

The agents came out to my home to fix the speaker on my Samsung TV. The TV was bought new but the speaker was faulty. They fixed the issue and were out in about 20 minutes from my home.

There are NO electronics purchased in my household without a Geek Squad protection. I have never been disappointed in the quality of service for ANY needs. There are NO stupid questions - they answer them and walk you through issues if possible. If not, they make an appointment for you to take you item in (or come to the house if necessary) to resolve the issue. Definitely worth the price...foolish not to add it to any large item you purchase.

I bought a smart TV and very glad I bought the extended warranty because you just never know what can go wrong and Best Buy Geek Squad is the best they will help you over the phone as well in the store and the price for it was very reasonable compared to other retailers and I can feel at ease with making a huge purchase so far I have not had to use it and hopefully I will not but I am pleased knowing I have it for the next 3 yrs. if necessary. It is a must have.

Was an emergency purchase as my previous tv stopped working at about 7pm. Was able to get to Best Buy about 45 min before closing. Very happy with our new purchase.

Offers great coverage specifically for dead and burned pixels

Must have! Offers a peace of mind for the next 5 years

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.

I purchased the Geek Squad protection because I've unfortunately had to use it once before on a 75" TV which was only a year old. The process was quite easy and I received an extremely equitable resolution.

Love Geek squad there amazing! They are good at what they do.

I wish I could sell this service for BBY... It is so inexpensive (based on the cost of the product) and depending on what it is you buy there really is not anything it does not cover - PLEASE, I beg you to read the fine print though, certain items have different coverages like any other "insurance" - this is just the easiest EVER!

I haven’t had to use this protection plan yet because nothing went wrong so I don’t really know how to review this but I assume just having some type of protection is a good thing thus is why the 5 stars.

Good warranty for the price , recommend buy a warranty cheap

I always purchase the protection plans from Geek Squad. I haven't had to use it for this item, but over the years I have used them several times and never had an issue. Multiple times items have had to be replace, I always ended up with a newer and better product. This is a good on investment if you plan on having your item for awhile.

The Tv was changed when i returned it cos itwas damaged

Always make sure you purchase these Geek Squad plans when investing in electronics. Best Buy does a great job taking care of their members when you have issues with your products. I always purchase the highest plan they offer to protect my purchases, especially when buying a TV or something you want to last for a long time. Thanks BB!!

It's a peace of mind. I purchased for 5 year plan.

Got this on sale. Great picture and decent sound. TV OS is a bit laggy but not unbearble. Great for watching Netflix, was super easy to sign into all my streaming apps!

Geek Squad protection plans are affordable and give me that extra peace of mind with my Best Buy purchases. I am free to thoroughly enjoy my products without any worry, and I know that should anything unexpectedly go wrong with any of them, Geek Squad will keep me smiling and glad that I bought their protection. Worth every penny.

Vizio failed after 4yrs unfortunately. Thankfully the warranty helped me out by getting store credit for my tv so not all is lost. Happy with the service!