Customer Ratings & Reviews

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

It may initially seem expensive but I recommend getting the 5 year plan on new technology. It has come in handy for me on several occasions throughout the years. The purchase of this protection plan is on a TV that I received at no cost because the previous one was covered by a 5 year plan.

Came check tv , seen problem replaced it quick , delevery guys were great they have, id recommend getting the geek squad warrenty well worth the money, these guys are great.

I have used the Geek Squad for many years and am so very happy with the service they provide. I am not computer savvy, but I don't have to worry about that. I get help from Geek Squad at my Best Buy store, online when I chat with them, or over the phone when I call. How covenient is that! They even bring the "tech lingo" down a few notches so I understand what they are trying to tell me. Couldn't live without them!

I am down for the Geek Squad. I did not hesitate to join the team. I love there name and have been motivated to purchase protection every time I see there brand.

I haven't had to use it for my TV I just purchased, but I've used their Geek Squad warranty before and I can say it's excellent.

Excellent costumer service and outstanding troubleshooting skills for all your needs!!

Great service informative they fixed my tv fast and searched rigorously for the parts needed to fix the tv

Cant take the chance just go with the Squad iv always had issues in the past with returns and geek squad takes care of everything no hassle

Geek squad is the best thing to have on your merchandise when you purchase anything from the store they are the number one when it comes down to take care of fixing merchandise so make sure you purchase a merchandise get that warranty with geek squad

I have the plan in case I need it, these days products last a lot longer than in the past.

They are very helpful. Always know exactly what to do and get the problem solved.

Worst tv setup ever. I had a dog chew up original remote for a 70inch tv. Had to buy replacement. So I was having issues with tv running Netflix and other streaming devices. So I did a factory reset on the tv. Didnt know you couldnt program a with a replacement. Must have the original. So now I have a 70 inch brick. Al because their is no way to get past programming remote without oringinal.

I had a LGC2 go out on me they gave me a gift card for the entire purchase price of the TV. It was fairly simple. This is the first time I've had to use it for that.

Bought this for my printer. When my printer quit working, Geek squad assessed it and gave me a brand new one. I was back in business the same day!

Hope we never have to use it. Normally I don't purchase a warranty. Have never owned a T. V. like this so I figured the warranty might be a good idea

Never remembered that I had this but didn’t need it

I wouldn't buy a thing without The Geek Squad protection plan especially a big TV that hangs on the wall.

I love the laptop, like to keep them as long as possible, and this seemed prudent. I mean, I really like the laptop (Samsung Book2 360 13" screen).

The tv was wonderful while it lasted my home had electrical problems when we have high winds and it went out but the google tv was great and iam going to get another 1 when i can crisp and clear