Customer Ratings & Reviews

My Samsung 65 Q80T screen failed in less than 6 months. I called Geek Squad and when the replacement part was unavailable then gave me full credit towards purchase and installation of a replacement TV. The replacement make my purchase of Geek Squad protection well worth the purchase cost.

This was well worth the price... we had a lightning strike, a few months after we purchased the TV and they ordered and replaced the Mainboard within two weeks. Works great now.

I've said it before and I'll say it again: I always but the protection plans. I have a kid that can be hard on his electronics and this covers everything.

The extended warranty has now helped me 3 times get brand new televisions when they weren't able to be repaired.. I won't buy any "investment" without it. Plain and simple..if they can't fix it you get back every penny you paid for it ,for a new one

Excellent job they did,thanks, I'll recommend to me friends and my family

I’ve never had to use this thankfully but I purchase it and out it on anything I get. Id rather be safe than sorry bc I’ve been very sorry before when something has broke and there was not a single thing I could do.

I added the 5- year service warranty to my Samsung purchase just to be sure! But I’m thinking I might not have needed it with this product as everyone I speak with that owns products from Samsung are happy even years later! But I trust Best Buy and their guaranteed service! Great investment!

This is a service plan, an insurance plan for any possible issues w/ the equipment we purchased. The actual evaluation isn't particularly valid until such time we have to make a call... then, truth will out.

I've thankfully only had to use the protection plan a few times, but the service and resolutions were always satisfactory. I wouldn't get for cheap items, but anything over $500 is definitely worth it! I buy many items from best buy, and always get the protection plan for major items.

The agents handle my TV magnificently they took it out of the box and plugged everything in for me

I purchased protection on my last TV, which stopped working out of nowhere. A Geek Squad member tried some trouble shooting techniques & ordered a spare part. Upon his second visit, the part didn't fix the issue. He ordered the upgraded version. I didn't have to pay anything for the TV nor his service.

haven't used them yet. What more can I say. I will let you know when I have to use them. I hope I never need them

I pick up this extended warranty you never know when it brake down and cover everything

Haven't needed yet and hope I don't! But I learned my lesson to have it on standby.

You can not go wrong with the geek squad, they are knowledgeable and friendly. Strongly recommend getting a warrenty with them for every purchase.

I am a true believer in the warranty program for big ticket items. I had purchased a TV previously and after a few years there were major issues. Geek squad came & removed older TV and gave me full credit to purchase a replacement. They then came & installed the new TV. They were great to work with.

Probably the best protection plan out here. Every chance I get I try to get one. Best plan I seen so far , I think if you are buying anything at Best Buy you have to get the plan

Agent came over help set up and answer all our questions. He was friendly, personable and patient. Great representative for Best Buy.

It’s a must have when purchasing a great TV, you will have peace of mind.

I like the five year warranty my TV went bad and they're going to exchange it with no problems