Customer Ratings & Reviews

Overall good price for the 5 years , just need to make sure you know what it covers, very good customer service

What I love about geek squad protection is that Best Buy has it for everyone and everything on new and open boxes and it has the same protection, and they can fix it on the store and I don’t need to ship anything! Thankyou

The Geek Squad representatives are always knowledgeable and conduct themselves in a professional manor. They always go the extra mile to address my concerns on any product we purchase from Best Buy.

So worth the money! Got a new TV comparable when the picture went dead on a model purchased two years ago. A. It difficult to cash in on during COVID and geek squad staff working remotely but in the end came away with a brand new TV!

I always buy a Geek Squad Protection Plan for my more expensive electronics. The two times I've actually needed to use my protection plans, I was taken care of by the Geek Squad employees with no fuss or bother and was completely satisfied. Their service was above and beyond what I expected.

My husband & I love Geek Squad protection - both for repairs & technology issues. Most issues can be resolved from home by the knowledgeable technicians. We are not very computer literate, so we wouldn't be without Geek Squad services.

Honestly good service when i got my tv truly grateful for the insight

I’m glad about the Best Buy’s Geek squad; 2 -year protection plan, for my new Samsung TV. The comfort of knowing that my 58- inch 4K HDL will be taken care of completely and in capable capable hands of the Geek squad technicians.

We buy everything at Best Buy and always get the protection plan because it is money well invested. Any product I buy I obviously like a lot and want to protect and in the event something happens want to be able to have very capeable hands to repair the product. That is why I trust the Geek Squad.

Definitely worth the money to protect my sons new tv for 5 years. He uses this with his ps5 every single day of his existence. It feels good to sleep at night.

Good people and service faster and greater I liked

in home repair, no lemon policy, be sure to read the policy its a repair protection plan, and the repairs on a tv this size are normally done in home, five year plan is a solid investment on a tv of any price, since minimum cost of repair is always way worse than one time cost of the protection plan.

Love having the Geek Squad protection for all products it’s well worth the cost. They are very easy to deal with and always very helpful until problem is resolved

Really like this Sony speaker system. Get your best around volume 30 without blowing out the neighbors candles or rattling the windows. I always trust the Sony brand.

I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

Sometimes you just can't trust the product quality today and I couldn't for the TV I purchased but it is rated as one of the best TVs at its price point with some caveats should you be one of the unlucky ones who gets a lemon. Best Buy extended warranties are however more expensive than the competition.

The protection gives me peace of mind knowing that if there are any issues with my new product, I can trust that Geek Squad will be of great service and come up with timely resolutions.

I have never had any trouble getting replacements for products that have gone bad within the warranty period. It is money well spent if you do not want to have to pay to replace the product if it is defective outside of the manufacturers warranty.

Our tv went out and I was so glad to have the protection plan! Geek squad was super helpful and got us squared away!

Greatest purchase ever glad I did. Ended up using it a year later. Tech services was excellent the tech guy was knowledgeable friendly. Repair date was set came out and was fast and easy. In and out.