Customer Ratings & Reviews

Okay, how do you write a review for a service contract you have yet to use. So this is based on previous service contracts I have bought from Best Buy. This one is for our LG TV but the previous one was for our Sony Bravia TV. It paid off as the Sony gave out right as the manufacturer warranty was going away. The problem was the panel so Best Buy opted to swap it out. NOTE: They did try to give us the base model Sony saying it would do everything our original TV did. I complained it should cover the cost of the TV not the features as there was also an aesthetic quality and while the newer TV would do all the stuff our old Sony did, the old Sony was a nicer looking model. I offered to meet them half way and they let me upgrade to the nicer Bravia and split the cost with me. Best Buy has always been able to work with me and why we bought a contract on the new LG OLED TV. Simply put, you can't go wrong in getting the warranty on expensive items and an OLED TV right now would cost way more than we paid for the one we got. Hoping it doesn't go out but if it does, Best Buy has our back.

Great choice. Replaced my tv right away when I had a defective tv

Had to use my Geek Squad Service just 2 months before it was expired on my 75" TCL ROKU TV .. IT WAS REPLACED WITH AN UPGRADED MODEL AND I BOUGHT ANOTHER 5 YEAR GEEK SQUAD SERVICE..

Unfortunately I have never had the opportunity to use.

This is a good value to have when you purchase items at Best Buy.

Geeksquad is the way to go with protection on your electronics at best. Good customer service and prices are fair for the length of time it's protected.

Warranties can be kinda scary but sometimes needed as you never know

I just wanted to protect my investment. They only disappointment was contacting Best Buy back customer service, You have to purchase Best Buy 30 day price guaranteed or become a member I’ve been buying for Best Buy for over 20 years, Best Buy wouldn’t even meet me halfway on the price match over a $50 difference that I would’ve need to purchase Best Buy membership

Travis and co-worker did a great job with install.

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

This is a great service and I would recommend for any purchase

This the best thing you can buy with tv always worth it

This is our second TCL 50" tv and it is the best ever.

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

Glad I purchased the protection plan at a good deal

Tv works great for the purpose of needing a Tv last minute!

Great and reliable/ I always purchase the plan to give me peace of mind/ I always know I can come into the Best Buy and they will help me with what I have a problem with.

Good "backup" to have, we just just hope it is. not needed!

A protection plan is great if you're overly cautious and almost a must if you have children. Would highly recommend for purchases over $100, especially if they have a lot of moving parts.

Ive not ever had to use. The technicians are definitely full of great advice. Ready for any challenge given.