Customer Ratings & Reviews

Good for the price and peace of mind for the protection of my items

They try their best to make you happy. They are very aware and very attentive.

Adding this protection plan was simple, easy to understand, and well integrated into our TV purchase. Best Buy employees explained it thoroughly, how it works, where to go to file claims, etc.

Very knowledgeable helpful people who are apart of this services.

I've had nothing but positive experiences with Geek Squad, particularly with their friendly and informed experts who promptly fix problems and offer outstanding customer service. I'm glad I registered my product for more protection. Happy customer!

I get the 5 year on all TVs and applianaces its worth every dollar and they have replaced 2 TV's now. A 70 inch LG TV in our living room they came to the house and fixed and did a great job.

I think that the person I was speaking with on the phone was very hard to understand so I called back again and I reached someone that spoke more clearly.They did take care of my problem so I would rate it's a four out of fiveonly because it was hard to understand the person and it took too much time to talk to someone because they tried to get you to talk to the computer untill you tell the computer many times (You need to speak to someone). So everything else is great except for those two issues.

Definitely needed this for my tv, hung it on the wrong mount and it started glitching.

I couldn’t get customer support for a ThinQ App from LG. Good thing that I bought Geek Squad support. They were able to help replace the TV in home. The only negative was it took ONE MONTH for them to get to my home. I’m still waiting. Slooooow.

Reviewing a product protection plan. I hope I don’t have to use it

Best Buy’s warranty is great really take care of the customer and give great customer service

Great sound and picture quality easy to set up and use.

We have worked with the Geek Squad for a past TV issue. It was really easy and issued was resolved I would recommend purchasing the Geek Squad Protection

Over all I am satisfied. I owned an older model—store bought, new—for 7yrs. before it stopped working recently. so I decided to buy the newest model. I must say I am extremely satisfied. Video, sound, and gaming graphics—all which pair nicely with my ps5–are superb. The size is perfect for the bedroom not to exaggeratingly huge or small and I had to stop using my sound bar because the sound quality of the new tv was exceedigly better—the tv being mounted. Overall extremely satisfied.

So mamy write recent reviews, well its been 3 years and the television is amazing. I absolutely love this purchase.

There pretty easy to get in contact with and they don’t make it difficult with their appointments like some other companies

Excellent Picture......................................

Excellent assistance from the first call to replace the previous equipment, very fast process.

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

I have not had the necessity to use the coverage for any of the devices bought with the Geek Squad Protection.