Customer Ratings & Reviews

I AM SO HAPPY WITH THE NEW TV. THE GEEK SQUAD WENT ABOVE AND BEYOND SETTING UP THE EQUIPMENT. I AM VERY HAPPY WITH THEM AND WOULD RECCOMENT THEM TO EVERYONE. I WILL ALWYS SHOP AT BEST BUY.

Great thing to have, some people say it will never go bad. Well if the manufactures warranty is 1 year and the TV gets hit by lightning surge and Fry's the circuitry 1 year and 1 day later you are out of luck. If you have one of these plans your covered.

Best warranty on the market, the geek squad member was vary nice, I couldn't be any happier

Top notch service for not only all my electronics but customer service is top notch as well

Geek squad is very good for yout warranty there very fast to get your product fix if they can't fix they will give you a store credit to purchase anything in bestbuy store

A guarantee that it’s going to be perfect is well worth it all

Worth every penny. Great customer service. Terrific personnel.

Geek squad folks were great to work with. The protection plans offered by Geek Squad are a must. Selext the longest protection plan offered for your purchase.

Repairs or replacement you dont have to worry for a long time with this buy. If you have the money for it, why not! Esp since newer appliances don't seem to last now a day.

Had a large TV that started to fade after 4 years, Geek Squad service replaced it and helped with new install, and guidance and help. Ryan and Dimitri were awesome. great job easy to deal with. Took a week to call, get an appointment to come to the house, assess, replace and correct problem. Really fast turnaround. So glad i got the coverage!

Bought this for my second TV I bought from Best Buy just for a peace of mind at a great cost. I believe in Best Buy and I know they'll honor my warranty when I need it the most!

This was purchased to protect my investment. I love having protection just in case something happens

Peace of Mind costs. My current TV had a power surge that fried the TV. My warranty had expired ( 6 year old TV). Having the warranty gives me peace of mind that within the next 3 years I have coverage for any replacement issues.

Ordered protection after my purchase. The customer service representative was great. Got the plan set up and paid for without going back to the store.

So, this is a little tricky for me. We love Geek Squad and my husband has an account as well. We had to purchase this GS Protection because we could not purchase our new TV and get the appropriate protections under my husbands account with GS. No matter how we tried to place the order under my husbands name, Best Buy could not get the full warranty to show up because my husband already had GS and it wouldn't allow the full warranty to kick in on the new TV??? So, the only way to get the full warranty was to purchase the TV in my name and also start a GS account in my name, and now we have two. Not terrible, but I think this is a little shady and there should be a workaround. Speaking with the GS reps that came out to deliver and install, they also agreed that this shouldn't have been an issue.

I purchased my 5 year extended warranty for a Sony 43" TV. The MFGR warranty was for one year (as which they never falter in the first year) and I admit I am skeptical about purchasing additional warranties in general. The "hook" was that if they can't fix it within a reasonable period of time - or I experience the same issue after a repair, BB will replace my set with a new, comparable model. With technology progressing at the current rate and considering the way models change, I figure I'll get twice the performance in a new (replacement) set at about the two year mark - depending on the quality of the product (do your research). Even if it lasts the duration of the extended warranty period, I have the comfort of not having the worry of a set failure for what I consider a very reasonable cost. It's the "you can pay me now, or pay me later" mentality. Just insurance, that's all.

Geek Squad techs are fantastic I have it on everything I buy from Best Buy; The Geek Squad never lets me down

Just purchased a new Sony 75'' tv and the 2 yr extended Geek Squad warranty. Brought it home myself. They wanted 200.00 buck's to deliver and set it up. I got a friend to help with unboxing and set up. " It takes two people to unbox and set up this big tv. " Out of the box the new Sony TV has a bad Pixel. Red dot with a line all the way across the screen. First, I was asked to bring it back in for exchange myself? Of course I said no, I purchased the "Geek Squad Warranty ". They told me if I had any issues they'd come to my house and fix it.! Long story short. Even though I purchased the " Geek Squad Warranty " where they said they would come out and fix my tv at my house for no charge,... they said because it's still covered by the manufactures warranty they would have to send it back to the manufacturer for repairs! Could take weeks. They will exchange it and deliver me a new tv at no charge and set it inside my house and pick up the old new tv but that's it. I will be responsible for unboxing and setting up the new tv again myself and disposing of the big box and all of the packaging. Also, today is the 4th of July 2024, my appointment for receiving my replacement TV is 7/17/24, 13 day's from now and the the so called NARROW appointment window on the 17th is 7 am to 7 pm.!! Really?? Lol. I need to be available for 12 hours? Is the best we can do? I'm glad I have the warranty or I'd have to box this thing back up and return it myself but I'm disappointed that I got a defective tv, that's on Sony. I paid big buck's for what I expected to be a top Quality product! I'm also disappointed that Best Buy won't just come out and fix this TV, that's why I paid for the warranty! So I wouldn't have to go through all of this hassle with returns, exchanges etc.

This product is durable and worth the money. Great product

Done on the phone as the order was placed verbally.