Customer Ratings & Reviews

Had 2 tvs replaced by Best Buy and had no problems with them! I always buy it on all my tvs! About to buy another tv from Best Buy and the service plan! Only people I buy from!

When my Sony TV's screen failed, I was relieved to remember that I had purchased Geek Squad protection. Frankly, I was expecting the service process to be a hassle, but it only took a couple of phone calls and my replacement TV (a newer version of the same TV) was on it's way. If you're looking at a major purchase, I'd definitely recommend purchasing a Geek Squad protection plan.

I will recommend this brand, because is a good material

I have never had to use this purchase plan but it is a just when buying items in case a need arises. What an exceptional way to protect a purchase and feel at ease.

Every time you purchase some high-value equipment that is sensitive to changes in the electrical system, consider the extended warranty for as long as possible and, together with the manufacturer's, it will give you a lot of peace of mind when solving any problem with your equipment. Geek Squad are very responsible and above all very efficient with their services.

If you can’t afford buying another device if it broke, you could get this. Don’t blame a toddler for something you could have prevented!!!!

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

The Geek squad service is great. Definitely a must have when purchasing electronics.

Great service to add to any purchased item. Service with a smile and limited questions. Ask. Best Buy stand behind their products.

55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable

Great service, protection is always a good idea. And most TV’s and appliances should work for minimum five years and this helps ensure it does so.

Often and I add geek squad protection to my products. It does add another layer of comfort, knowing that I’m protected for additional length of time. Thank you Best Buy for offering this.

I always purchase this service when i purchase large items. Usually, i do not need the service, but when electronics fail this service is worth every penny.

The LG tv is excellent love the beautiful picture . And the Geek Squad they are amazing always answering my questions and always willing to help.

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

Definitely worth having the protection incase anything happens.

The mounting of the TV went smooth. Technicians were on time and cleaned up their area after mounting the TV

My brother helped me hook up the tv and I'm enjoying it

I'm glad to have purchased this agreement for my TV. The tech that assistsed me was knowledgeable, friendly and explained everything to me before leaving.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Big downside to TotalTech is that it requires you to pay a deductible on certain things. So it's like an insurance.