Customer Ratings & Reviews

Excellent idea to offer coverage on a TV... Hope to never use, but if I do, coverage is there.

First Fire TV purchased, not disappointed, good video quality, good sound, easy to install and navigate.

Hopefully I never have to use the warranty but at least I have peace of mind for 5 years!

They are amazing .. they are the reason I buy my items from here .. it’s convenient and quick

This is an annual renewal for software relate to my Pc. I love the advance warning about the renewal

Geek Squad was very helpful in-store helping me find what I needed. I ended up taking their advice and went with the 65 inch Q750G and I love it!

THE AGENTS IS VERY FAST AND RESPONSIBLE. I RECOMMENDED GEEK SQUAD

Definitely worth it for the five years that I purchased it for just in case something does go wrong

extremely helpful and informative, helped me with my cracked phone screen the same day!

its worth to get a protection plan to have piece of mind

Great warranty! You cant go wrong with geek squad.

Haven’t had to use the protection yet and hope I don’t have to.

You guys should use this service on every big purchase . It is reliable and easy to use.

I’m glad I added the 2-Year Protection Plan to my purchase. It covers accidents like drops, spills, and power surges, giving me real peace of mind. Signing up was fast, and customer service was helpful. The price was fair, and there are no hidden fees if I ever need to file a claim. Definitely worth it to protect a big investment.

Many people tell me these warranties aren't worth it. My Hisense TV started to fail 4 years into ownership. Called BB protection and since they no longer sell that model had me pick out a new one at the same price (Found one that was pricier but on sale) and they delivered the new TV and took the old away the next day. Great service.

A 5 year protection for the nowadays crappy quality is a wise decision in my opinion

A must for ALL electronics. We buy with everything. In fact, bought a TV in 2019. The last I leg broke off 4.5 years later. Geek squad se t it back for repair ( which we knew couldn’t be done but went thru the process). We received a text allowing us to watch the entire process. Less than a week later, we were approved for a replacement. Since our TV was no longer offered, we received a full refund. Who does that for a TV leg? Well worth the extra $59.99, to get $290 back. Con: the refund comes on a Best Buy card so you HAVE to buy your replacement at Best Buy. We don’t mind but you might. Amazon does the same with warranties. We like the Allstate warranty best ( formerly Square Trade) because you get an actual refund but we still love Best Buy.

I think that the person I was speaking with on the phone was very hard to understand so I called back again and I reached someone that spoke more clearly.They did take care of my problem so I would rate it's a four out of fiveonly because it was hard to understand the person and it took too much time to talk to someone because they tried to get you to talk to the computer untill you tell the computer many times (You need to speak to someone). So everything else is great except for those two issues.

An excellent television. Easy set up, beautiful picture at an very good price. Could not be happier with our purchase!

The agents set up my tv and soundbar. They put in it's proper place and made sure it was working.