Customer Ratings & Reviews

I bought my daughter's family a new big screen tv. They are not tech savvy people, so I have peace of mind now with the extended warranty.

I prefer to have Geek Squad over anybody else. They are excellent

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

The agents removed my old tv and professionally installed the new tv.

The are very helpful and quick and can tell you how long it will take

The plan is okay. I wish it covered more. Beware that if they do not make or carry your device anymore, you have to get something comparable and if they don't have something comparable, you'll have to pay the difference for an upgrade.

Easy to install and set up. Great graphics and great size.

Great purchase! Will definitely buy again if needed or necessary. Best Buy always coming in clutch!

Thankfully we have not had to use Geek Squad for our TV's, BUT we have for other products and they have been great!

I actually got to use this service recently. I brought my TV in, it wasn’t working, they gave me a voucher worth the price I originally paid.

I always renew my protection plan. The Geek Squad has been great in helping solve my problems in a very timely manner: no matter what the issue is. Great work Geek Squad

Based on my experience, I always purchase the Geek Squad protection plan on all of my electronics. I have been very pleased with my decission.

Very good. Fully endowed with formidable benefits. Its value for money is also good. I recommend it, I think it's

Great service but schedule takes too long.. hire people!

I tend to buy warranty for my products, it gives me a sense of security in case anything happens. Will definitely continue to do so for my other products!!

Thankful for the thorough and courteous service provided whenever needed. Geek Squad always backs up it support with answers to questions or service that is necessary.

This was a good price. Haven't used this yet but I have heard really good things about the Geek squad. If when I use it anything changes I will rewrite my review

The agents installed my full motion mount. They were on time and finished quickly. They even gave me advice about my outdoor area as well.

Purchased for a new television I purchased almost a year ago, thank the Lord everything is still going great

Great price for the extra warranty that is good for 2 years.