Customer Ratings & Reviews

Fortunately, I haven't had to use the Geek Squad very often over the past 20 years. My purchases have been cameras, lenses & gear, appliances and other electronics (phones, TV's, stereo, computers, etc.) But, when needed I have found them (GS) to be prompt, understanding, accommodating & helpful. I prefer having these services local & convenient. I have used B & H, Amazon, etc. but it always involves shipping and no person-to-person contact.

If you buy an electronic item over $500, always buy this protection plan. I purchased it with a TV and unfortunately had to use it but it works perfectly. This is a must. Think of it this way, If you buy a tv that is over $1000 are you okay with buying a new one if you do not have the protection plan?

I personally have not used the protection but what I do know is that they fix it there I love that because I know I can get it within a week instead of waiting for a new tv like other retailers have and there is no hassle

This air conditioner is wonderful. Quiet and freeze the room wonderfully

The technicians were very professional from the get-go. They understood that they couldn’t park in the street because double parking they would’ve got a ticket so they were humble enough to go and park in the back alley which wound up being better. They were very courteous they picked up after themselves. They kept the chitchat to very minimal amongst themselves. They explained everything thoroughly and how the television worked and what to expect.

I bought this TV to replace an older one that was on the fritz. I love how light this TV is and how it looks in my living room. The sounds is amazing and it works at my lower volumes than my old TV. I wanted a non-smart TV since I already have any Apple TV and this worked perfectly.

I highly recommend getting a Geek Squad Protection plan when you purchase a TV. I chose the 2-Year Standard Geek Squad Protection plan. Now, I do not have to worry if there are any issues with by purchase. Get a Geek Squad Protection plan and enjoy your TV without any worries.

This protection is always there for me and has never let me down even though I've only needed once I buy it with everything I buy over $100.00. Im nervous and want the protection. They always give replacement if something fails. Thank you so much, Erin.

I hope we won’t need this but I’ve had this level before with excellent success. Great working with them

I've been a loyal Samsung TV person for years. Any time I'm looking for a TV, I'll always get a Samsung. I purchased a TV from Best Buy in 2012 and it finally started to go out. I replaced it with the same size to fit inside my TV stand and this one has a great picture and more features. For under $200, you really can't beat that. Great quality at a great price.

I have friends who have used this warranty in the past and every story I’ve heard has been excellent. While I hope I don’t have to use it, I’m glad I added it incase I ever need to. Peace of mind is an absolute fantastic feeling when making a purchase on something, this is nothing short of that.

Was offered to me while I was in the check out line in person as manager of store went above and beyond that day to help me with a gift for my grandson

I am so impressed with Best Buy. You can actually see the product. I have used the Geek Squad before and was pleasantly surprised with the quick, efficient service I received. I would recommend this protection to anyone, especially for products that have a history of problems. Thanks, Best Buy!

Great and easy to use for my 5 yr old and 13 year old

Gives me the confidence to keep purchase of open box tv that has 6400 hours on the panel. I wouldn't have, but it's a Sony. They should alert you to display items prior to purchase. Haven't used warranty yet. Hope it comes through if I need it.

Geek Squad Protection is an excellent investment for keeping your devices safe and worry-free. The coverage includes accidental damage, hardware issues, and quick repair or replacement options. Service is hassle-free, and the staff are professional and helpful. Having this protection adds peace of mind, especially for expensive electronics. It’s easy to set up and well worth the cost. Highly recommended for anyone who wants reliable device protection.

Extremely pleased with this purchase I used to always pass on this, but I’m gonna do it from here and out

Found out my tv wasn’t working and they helped me use my warranty to upgrade and get a brand that I’m more confident in. Thanks for all your help!

Geek squad was prompt, helpful and fixed the problem logging into a IPad.

Great TV!! BEST PICTURE USING IT FOR THE BDROOM PERECT COLOR AND SOUND...