Customer Ratings & Reviews

I am never the type of person to purchase an extended warranty. After some consideration I ended up purchasing the Geek Squad protection plan for my LG CX series OLED, I had it for several years and one day I noticed pink and grey horizontal lines on the lower half of my screen. I immediately called and scheduled to have one of the techs come out and diagnose my screen. The tech informed me that the cost of a new panel exceeded the allowable amount for replacement and they would actually replace my Tv for a newer generation! I could not be happier with my experience with Geek Squad and I will continue purchase a protection plans for years to come!

I could go both ways with geek squad. I have taken in laptops with starting/power issues. Because they happen to start once while the unit is there its fine. Not always. I have had a tech come to my house to repair a tv. The TV didn't work when they came, and worked when they left. But, certain features were never the same or non existant. The tech pulled my control board, looked at it and then the replacement. Apparently the numbers didn't match because he held it in position and had to check that all the connections were the same. The TV just wasn't the same afterwards. Slower, and the picture quality was not the same. I really believe that the replacement board was for a lesser model of the same TV. As far as the warranty that I always purchase on big electronics, I couldn't be happier except when sub standard parts are used. They did end up replacing that tv though. The screen finally went bad and hisense doesn't offer replacement screens. Or didnt at that time.

Purchased a new LG CX65 roughly (4) years ago with the 5-year Magnolia warranty. TV recently had a few, almost naked to the eye pixels out. Scheduled a home visit, tech came and assessed and confirmed my report. Said to fix panel wasn’t cost effective so i received a store credit in the amount paid. Was able to purchase a larger, newer version of the TV, along with another 5-year warranty, with shipping and tax for the same amount paid 4 years ago. If you’re purchasing a higher end TV, especially OLED, and have any fears of burn in or dead pixels, this warranty will quell any anxiety. Only warranty I’ve raved about due to what they tell you is what you get plus the seamless process of initiating claim and receiving store credit. Thank you Best Buy!

Excellent picture very near OLED quality very natural looking picture easy to set up I would recommend it to everyone

I never had to use the 5 year standard Geek Squad Protection I bought because I returned the TV in a week.

The employees from Geek Squad are very kind and courteous.

purchased when we bought new television and not needed but problems with help from transmission source made this seem a very practical purchase.

I purchased the five-year standard Geek Squad protection when I bought my new TV because I like the feeling that if anything goes wrong with my TV in that period of time, I'll have the sense that the Geek Squad will fix any problems they may incur during that period of time

Nice people and helpful. Really helped me figure out what’s wrong with my tv

I came into the store(6/13/25) in a highly distressed state of mind having my finance passing away just 4 previous days that week. I showed Jake of the Geek Squad a photo of my home TV screen and he immediately went into action to help me. He was kind, calm, and expressed his sympathy to me for my loss. When he was finished doing what he had to do to resolve my issue, he came back and told me the good news -I was getting a new TV. What a relief. Thank you Jake you deserve a raise!

Tv wasnt delivered to me damaged love that. I am a sold customer,i will be shopping here more often.

The idea of free replacement is great for me......

I did not think I would need the service, but I’m glad I purchased it because I ended up needing my TV to be replaced. The Squad did a wonderful job and we’re very respectful of my space.

A great way to protect my television and therefore my investment.

So glad we had this offer available. Great price for 5 years.

Beautiful Picture Quality. Rich, Vibrant, True Colors. Highly Recommend Adding Samsung-Q-Series HW-QS750F Sound Bar. Great Sound, Reasonable Price, Bluetooth Compatible.

I've had the 65" QD7 for a couple months now. It's my first 4K TV and so far I'm pretty impressed and happy with it. Especially considering the price. I bought it to get the most out of my gaming systems. Great gaming features, good picture, and decent sound for this price point. This TV works great with PC, XBOX, and PS5. I primarily use Nvidia Shield TV for streaming, but the built-in Google TV is nice and works well. Hopefully this TV lasts. I got an extended warranty just in case it doesn't and still didn't spend too much. Finally movin' on up from 1080p and 1440p.

Massive 75-inch Toshiba FIRE TV at a Bargain Price. Took me three days to take apart the old TV, build up the new TV and get it all installed and working. FANTASTIC pictures! Watched the Tour de France in STYLE! LOVE IT! Also purchased 5-year Geek Squad protection. Best Buy is FANTASTIC !!! ONE STOP SHOPPING! THANKS!

Feel safe and well protected having the GeekSquad Protection!

Kit had everything I needed to mount my television to the wall