Customer Ratings & Reviews

Purchased this at a very affordable price to protect my new television. Gives me great piece of mind, knowing I have five years additional protection for my purchase!

Great deal to cover my LG OLED. Super nice to know that if my OLED get burn in, it'll be covered.

I've been using Geek squad since 1987 and i loved there service. They fixed my Computer and an old laptop that i was updated over and over and now its done

Purchased Geek Squad Protection Plan, sometimes a deciding factor when purchasing item of a greater value. Great people and Team of experts at Best Buy! Not always needed, which is a good thing, but beyond any product's warranty and experiencing problems, they come and repair products on-site and if parts become unavailable, they will replace it with a new product. I can only speak highly of Geek Squad Services.

[Employee of bestbuy] The amount of times something seemed to just go wrong due to my luck with technology I've decided to get warranty on everything I buy now haha and it's already been worth it!

The first unit I had developed an audio problem where audio would drop out or become very distorted on TV speakers, external audio or earphones. Tried several troubleshooting techniques but no luck. Called Best Buy as I had Geek Squad Protection and they decided to send a new unit to replace it. The call took over an hour after being transferred to five different reps. Why not have one phone number that handles protection plans, thus minus one star for that and audio problem on review. The replacement arrived promptly and I set up the new TV. The picture is class leading! HDR and gaming are flawless. At 120 hz refresh rate there is no lag in signal. The audio still has a delay issue when using external audio system. I have 120hz HDMI cables. I’ll look into my setup to be sure it’s not my configuration. The Sony interface could have been more streamlined as there are three buttons on remote to bring up various menus and some are redundant. The software has extensive methods to change TV settings. I’m hoping for future firmware updates to resolve minor issues. For QD OLED I wouldn’t consider another brand coming from an LG OLED TV.

5 year protection for my devices?!?!?!?!?!?!? Sign me up

On time and Julian was a very nice man. Very respectful.

I have purchased a mini things through Best Buy and everything I have ever brought. I have never had any problems if something went wrong I needed to return it or if something was damaged and I needed to return it the Best Buy Plaza Airport Road is the best never had a hard time they have always been willing to assist me And I appreciate everything they do Best Buy really stand behind a products thank you guys so much. That’s why I will continue to bring my business to Best Buy. You have an amazing holiday. Be blessed.

Definitely worth the extra cash for the protection especially on an OLED TV. Covers burn in!!!!!

With Best Buy membership you get Geek squad protection and special membersip prices. You cant beat Best buy prices!

It's essential to have this protection because you never know if a device will be good or not. It may come with a manufacturing defect that isn't usually noticed at first, but after a certain amount of use, a problem arises. That's what Geek squad protection is for. They help you and determine if the device needs to be replaced or repaired. Very good service. Thanks, Geek Squad!

We had to use our 2 year plan. They did pay up to what we paid for the TV but that was a lower amount due to a recent discounted price. Therefore in order to swap out for a "like TV" we would have to pay more! Should be based upon the value of the TV when it was originally listed. If we swapped for the same amount we paid we would wind up with a inferior TV today. So we would up having to pay more to upgrade due to the defective TV in under 2 years.

OLED televisions have gotten much better about image retention and burn in but it is still possible no matter what they tell you. Best buy service plan states in its coverage that it covers Burn in on OLED televisions and as far as I know nobody else does no matter what coverage they purchase. Televisions these days aren’t made to last no matter what brand you go with it and I’ve read tons of reviews of flagship TVs going dead with months of purchase and many just after the one year warranty expires. It cost a little extra but I feel better knowing I’m good for at least 5 years.

Love the game Ive been waiting for very realistic

I always get the geek squad insurance! Just in case you never know what happens always a must when buying electronics!

This service protection plan was lessexpensive and year longer than the Samsung direct plan. Also more convenient sine Geek Squad is everywhere!

Decided to go with this just in case….but we’ve had Roku before with no issues. But for the price, I think it’s worth it. Hopefully we won’t need it.

Definitely worth the extra!!! Had a speaker suddenly go out on me right before Super Bowl party

5 -year extend extended warranty, have not had to use . Reading all the paperwork seems like it’s very straightforward and easily to use.