Customer Ratings & Reviews

extremely helpful and informative, helped me with my cracked phone screen the same day!

Excellent idea to offer coverage on a TV... Hope to never use, but if I do, coverage is there.

Love getting protection plan. It is always better to be safe than sorry. Definitely reccomend

Geek squad delivered and set up my Hisense 75” mini led tv. They arrived on time, was very professional and informative and please t to work with. Would use them again for my next tv.

They are amazing .. they are the reason I buy my items from here .. it’s convenient and quick

You guys should use this service on every big purchase . It is reliable and easy to use.

3 years later and the TV and apps work just fine. The remote works fine, the color still shows clearly and the updates are easy just like a phone update.

Makes purchasing a pricey item feel good knowing that if any should happen your gadget is protected and guaranteed checked, repaired or even replaced.

I’m not sure we needed this but for the price and just taking into the store if something did happen it was worth the $19

Honest service. They won't jerk you around trying to get paid for doing unnecessary repairs. The techs are knowledgeable. Although the products are good, they often fail after the manufacturer's warranty, which is a common practice (planned obsolescence). Geek Squad is there to honor and help.

Great for the price. Last t.v I bought did not last to long.

Fast and easy to help quick response friendly people

Got this for my TV and i have no doubt I have nothing to worry about.

This is an annual renewal for software relate to my Pc. I love the advance warning about the renewal

Definitely worth it for the five years that I purchased it for just in case something does go wrong

First Fire TV purchased, not disappointed, good video quality, good sound, easy to install and navigate.

great way to have piece of mind nothing will break and you will lose money on your item bought. I recommend everyone get Protection because Geek Squad is very knowledgable,

I’m so happy with my purchase I love it this is the best purchase I made so far

I bought a LG Oled TV. Best Buy extended warranty is the only one that covers burn in.

The color mixing function on my 4 year old Samsung 50" 4K set suddenly went haywire one day when I turned it on. (Way too much red.) I noticed I only had a few weeks left on my 4 year protection plan, and they don't renew them beyond that time. The Geek Squad agent over the phone ordered parts including 2 different circuit boards to have on hand for the service techs on the assigned repair date. They came out & replaced a panel and tested the set, but that panel (or the main screen) failed after a few weeks. I again phoned in, and the telephone representative, after some helpful discussion, referred me to a very friendly, helpful replacement representative, who promptly offered to order me (at NO COST) a closest equivalent 55" model, since the older set was not worth more repair and didn't have a good direct replacement. She gave me a current dollar value, and said I could also choose any set I wished, just paying for any difference in price for any upgrade I chose. When I studied the spec sheets online, I noticed the old one had 4 HDMI inputs (I had 3 connected items) and the new suggested model only had 2 HDMI inputs. I noticed online the same model they suggested was available in a 58" screen size for $80 more, with 3 HDMI inputs. When I called them back and explained my dilemma, the rep checked out the specs, and immediately agreed, again at NO COST (that was a surprise), to upgrade me to the 58" size, and deliver it free, and pick up the old one. I also wished to purchase the maximum 5 year Geek Squad Protection on the new set, for only $89, which the agent agreed on. They handled everything on the phone quickly and even advised me that I had a $10 Rewards credit, and applied it to this purchase. Two days later, the delivery team delivered the new set and took the old one. I could not have asked for better, more friendly and helpful service from all involved. Well done, Best Buy and Geek Squad!