Customer Ratings & Reviews

I've never needed to use the geek squad service plan that I purchased, but when you meet them in the store you know they are totally capable of handling any technical issues you may have with a variety of products. Definitely something I suggest with every purchase, especially those who aren't tech savvy, like me.

Hard to beat coverage and ease of use. Come in handy a few times.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

I have not used the Geek Squad yet, however, it gives me a peace of mind to know I have hands on assistance troubleshooting and/or options for repair if needed. My sister has had a good experience with the Geek Squad which helped me make the decision to purchase the protection plan.

I bought this service plan to protect my new OLED TV. I don't expect to use it but if the TV shoulde break withhin 5 years Best buy will repair or replace it. It is my understanding that because the TV was mounted by Geek Squad, that service under this plan will include mounting.

Repairs or replacement you dont have to worry for a long time with this buy. If you have the money for it, why not! Esp since newer appliances don't seem to last now a day.

Really can’t give a review of service since I haven’t needed to use it. But I like knowing if something does go wrong with product purchased I have coverage at a reasonable cost.

Had to use my warrant within 1 days on my tv... Nothing dude to the TV itself. I bought an open box 75 and it had hot spots. The TV was swapped out with a brand new 1 although I bought open box for hundreds left.

Geek squad is very good for yout warranty there very fast to get your product fix if they can't fix they will give you a store credit to purchase anything in bestbuy store

I have been getting this plan on every tv that I have bought from Best Buy and it’s been a real life saver. It has helped me to replace the damaged or broken tv and be able to upgrade at that time as well. They also do the take down and set up to help out as well as take the old tv and box to dispose of for you.

Great quality, easy to set up, it offered me a lot of to choose from, from free programs to those I have to pay for

I purchased the 5 year warrant thank God I did. The tv went bad in the fourth year and I was able to get the money back I paid for the tv and got a brand new tv. Well worth it.

This the best low budget tv you can find on the market. I definitely will want this tv in a bigger size one day.

Excellent and really nice will definitely add it to more

I hooked it up myself but I like the idea that Geek Squad will fix the TV for 5 years if anything goes wrong with it.

Geek Squad Protection is a must for OLED TVs. I purchased the 5-year plan for a great price. I feel at ease knowing I’ll have Geek Squad coverage for the next 5 years in case anything goes wrong with my TV.

the process was straight forward, my only complaint was that it was required by bestbuy to have ppl come out to my house to retrieve my broken tv and deliver the new one. I was more than happy to take it back to the store myself and swap it same day, but bc of bestbuy policy, I had to go 2 days without a tv.

I’ve been getting service plans with Best Buy since the PS2 days. Never once has one not come in handy. They’re a must for me with high end purchases.

I'm glad to have purchased this agreement for my TV. The tech that assistsed me was knowledgeable, friendly and explained everything to me before leaving.

The agent were very helpful and installed the tv with no issues