Customer Ratings & Reviews

They won’t replace your tv for accidental damage even though it says it covers accidental damage while moving it. Hit the screen on a banister going up the steps and they told me they wont replace it.

Beautiful tv. I'm loving it. Easy to navigate. Would recommend!

very good service at the moment and they clarify all your doubts with the team, thank you

Replace TV since part was not available. First techs replace and connect TV. Unfortunately, the second techs replacing the new poor picture quality tv refused to connect tv w/o a charge to place it on the stand due to time constraints.

The agents were great! The know a lot about how to mount your tv with no problems.

The five year warranty is great They do what they say

Haven't had to use it yet but purchased for a tv. Coverage included is good.

Im the type to always purchase my warranties to cover all of my products

I'm finally writing a review for this tv. I had a thunderstorm about a few months after purchase and the quality of the tv hasn't been the same. I reached out to best buy to come fix my tv and just like most of you said, I had to contact Hisense to come out. because of the Manufacture first year warranty. Three tv specialist have been to my home and nothing has changed. The picture isn't sharp/clear at all anymore. I was told that I have to deal with this tv until after the one-year warranty is over. I couldn't believe I had to wait this long to enjoy my tv. Withing this timeframe I went back to best buy and brought another 85-inch tv which I'm happy with. I agree with one of you said, why did I pay for a 5-year warranty when it really a 4-year warranty? My one year is coming up, and I hope best buy can take care of their loyal customers. But I wouldn't recommend this tv for anyone. The worst tv I ever brought.

Thet take care of the issue at hand.....Buy it as a membership, and all your purchases are covered, instead of purchasing it for each item.....Im almost 100% You guys are awesome!!!!!!

This is my first tv since 12 years! I have stepped into the future and I love it! The quality is great will be buying another in the future but bigger

Overall good price for the 5 years , just need to make sure you know what it covers, very good customer service

I purchased a 5 year plan when I bought my tv. However, I had to ship my tv twice before they were able to fix it and I had to pay $92 for the repair. What’s the point of purchasing a plan when you still have to pay for repairs?

Got the protection plan just Incase because of the tv that I bough that I was told was a hold I say tv edition made for Black Friday so for 2 years I’ll be protected if the tv happens to internally not work well so I can get a new one!

Very useful when I had an issue with a product I had to return.

I had this plan for my 2018 55inch Sony x900f and the panel went out last month. Best Buy replaced with the 2022 65 inch Sony x90k and another 5 year warrenty. I could not be happier.

Geek squad is the thing to buy if you are buying electronic products from Best Buy. It gives you piece of mind. Less hassle and great customer satisfaction. I never had any problem whatsoever but would love to see quick phone connection when I dial customer support.

I have not needed with my TV but in the distant past used the Geek Squad for a lap top.

The Agents are Fantastic. They go above and beyond to assist with any questions or problems. They have always solved my problems. I can not say enough about their knowledge. They never give up. They work until the problem is solved. THANK YOU TO ALL THE GEEK SQUAD AGENTS!!!!!

I think the Geek Squad protection plan is really good to have. They always resolve any and all your issues or problems you may have. They always give good quality service. Geek Squad is the best protection plan for any and all electronics in general worth paying for and having it.