Customer Ratings & Reviews

The afents mounted it to the wall and got everything connected to my tv

5 year protection plan? Duh. If you're going to invest a lot of money into a TV (by my measure) be safe. Best Buy has already replaced one of my TVs that could not be fixed. They stand behind their protection plans.

These guys really know what they’re doing. Kind enough to explain how to work the new items I bought. When I bought it I was told the would program my garage door opener to my phone and program my new phone to my car phone.... but they don’t.

love this tv. amazing picture quality. Also easily connect to our Alexa and apple devices.

the delivery guys were super friendly and helpful and delivered right on time, as well as kept me updated as they got closer to my house

My suggestion is to always always get the protection plan

Have had a great experience with them never hope for something to go wrong but love that they make the transition smoothly for you and your purchase

Thanks Best Buy for having insurance programs, becasue some electronics fail.

I HAVE NO IDEA HOW THIS SERVICE SHOULD BE RATED. I BOUGHT A CHEAP TV THAT MAY NEED TO BE SERVICED IN THE FUTURE. HAD THE TV FOR THREE WEEKS SO FAR SO GOOD NO NEED FOR THE SERVICE

For the bigger purchases I have always used the Geek Squad for delivery, always reliable and courteous.

Certainly hope this will not be needed, but good to know it was available at a reasonable price. It’s a good insurance policy to keep my new TV in perfect working condition.

Charismatic professionals who arrive quickly to install or repair your items. Technician is knowledgeable, proficient and fast. This protection is well worth the money.j

Luckily we haven't had to call them for help. We got the greatest insurance for extra protection

Geek Squad 5 year Protection. What more do you need. Pays for itself in the long run

Hadn't had to use them in a long, long time but last time I did it was Excellent!!!!

I haven’t had to use the warranty service but knowing my TV is protected from accidents or power surges gives me peace of mind.

I purchase Geek Squad protection for all of my devices because Best Buy has your back if something goes wrong. They've come through for me on previous experiences and will never leave Best Buy without this coverage!

Haven't needed Geek Squad assistance but have heard good things about their service.

I have not had to use my protection plan as of yet. I haven’t needed to with any product I’ve bought from Best Buy. I’ve heard great reviews about the replacement plan though.

For my big-item purchase that contains delicate electronics, this seemed like a good idea, "just in case." So far so good, but you never know, and it does give me peace of mind.