Customer Ratings & Reviews

We always take out the extra protection. Only had to use it once, and very easy process

I feel much better knowing my purchase is protected.

A must have if you are going to purchase any electronic device! I originally purchased a Hisense 75" flatscreen TV that a little over a year later, the backlighting went out on half of the TV and right before Super Bowl Sunday...sad day... Though I wasn't pleased with customer support when trying to find a way forward over the phone, I eventually was able to get in touch with a Geek Squad representative via the chat (recommend going this route). He was able to locate my purchase, and inform me that my TV would be replaced and at no charge due to the inadvertent issues! Protect your investments! You deserve to be compensated for items that you pay for and don't work to specs!

Great Service!!! Definitely worth getting, team was very helpful

Love this great to know that you are protected without the extra cost

Hopefully won't have to use it, but I'm happy I covered the purchase.

Great protection, but read the fine print, there is alot of ways they can get out of covering your items

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

Although the 5 year Geek Squad Protection Plan is up front pricey, it delivers as promised. I've replaced 2 TV's due to screen failure and have received full credit towards a replacement. The exchange doesn't occur overnight, but it happens.

This was a great buy. It works great. They always finds a way to satisfy the customer.

Piece of mind, worth the money. Just wish it covered everything

Its a warranty i dont think they need a review on a warranty

Love Best Buy’s extended warranty program. Always worth the purchase

I definitely bought the geek squad 5 year protection

Bought this warranty for our TV. Thankfully we haven't used it yet but we have it if we do.

Geeeeeek squaaaad did not use but could be useful for most people

You should have it, especially you purchase OLED TV.

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

Great plan and they cover the services that they state provide

We purchased the 5 year protection plan with our new Sony Bravia 65” X85J TV about 2 weeks ago. Have not had to use it yet thankfully and hopefully we don’t have to! So I really can’t comment too much on this but it’s nice to know that if anything does happen to our new TV that Best Buy will be coming out to our home to either repair whatever it may be (as long as it’s not a cracked or broken screen) that it will be fixed for free or replaced and you can believe that for the money we paid for the TV and protection plan, we will DEFINITELY be holding Best Buy to it!! I have all of the paperwork and have read each and every word in the terms and conditions.