Customer Ratings & Reviews

They are very helpful with purchasing the right insurance

No issues with tv, better to be safe than sorry though and bought protection plan.

Better to be safe than sorry :-) I would always get a warranty for expensive items

Got the 5 yr protection plan because if I didn't in a yr and a half, my tv will break.

I don't remember what I bought geek squad protection on,....maybe a tv. It's all good.

Geek squad has helped me many times, it worthy getting.

The agents helped when I had a problem and they did amazing

Easy purchase, reliable, helpful squad, recommended

So far so good. TV is huge. Its shows good and works well.

Love the Geek squad that is always available!!!!!!

Me encanto es lo mejor que he comprado mil gracias

It’s was a good buy I love it Thank you very much

These guys do great work. I didn't use them for installation

They stand behind their warranty’s love them!!!!!!

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

Again its just a great thing to have it helps alot

The agent mounted my tv and connected all my devices to it

Thankful for these guys and girls. Very helpful with set ups

but like insurance your glad to have it, but hope that you never have to use it.

i like the service always i trust best buy always like it