Customer Ratings & Reviews

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

For electronics and appliances, I always get as much protection as is offered. It pays off!

The technicians are the best. they are very courteous, informative, and professional.

The agent was amazing. He really got everything taken care of, the part that was to be installed was not the problem. He got it worked out. Got a new TV. They brought it to my house because it was over 42". And took the old one. Glad I paid for the warranty. Was worth it for sure

Let’s hope the tv either lasts longer or breaks within g the 5 year window, this warranty purchase will determine if I ever purchase one again. 10/10….

I had one year left on this extended warranty which really paid off about a year ago when I returned to my summer and found my 75" Panasonic dead. The first technician who showed up was less than friendly, though in all fairness, did a good job of the initial installation, when I got my regular Geek Squad tech out to finish the job, everything worked out beautifully.

The plan isn't as good as it used to be. But it still works. I am upset at Best Buy, they are really going down. They got where they are with great customer service, which they don't do now.

The first tv i got was cracked in the box so i returned it and was able to get a new one. Thanks!

Peace of mind for an expensive purchase. I've seen to many videos of dogs, cats, & children breaking TV's.

My mom love this offer because in case the television stop working she can get a replacement for the television the wall mount

I have had Geek Squad protection since I bought my computer and laptop. I have put it to great use. All I have to do is call the number and someone is there to help me. When I had a hardware problem I was told to take the computer to the store. The Geek Squad fixed that problem also and because I had the contract there was no charge. Since I am an older senior citizen I do not have the know how to fix the more complicated problems. Just call the Geek Squad is my motto. They are always there and will help you out, and with a smile.

I enjoyed my 2years warranty and enjoyed be a membership

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.

I was happy with Insignia 50" bought two, one went down a year later, glad I purchased a warranty! I would purchase purchase again only with warranty. I purchased two 50" Samsung's that lasted 2 and 3 years that didn't have warranty. I have a 48" Panasonic Plasma from 2008 that's still strong. I have family and friends that own Insignia for years with no issues. Bottom line, luck of the draw, buy a warranty!

The best warrenty for a tv repair problems when you need it

I have not use it and I hope I wont use it but I read that they are great.

If you are buying something that is electronic, you will want this for the peace of mind. I have this on all my PC's, peripherals and TV's. I have had numerous issues resolved by bringing a PC into the store and I have had an in home visit for a large printer issue. Good people, they know what they are doing and the price is right.. do this, you wont regret it.

Great customer service and very helpful. They suggested upgrade printer with newer technology for Bluetooth to print from phone

Best warranty on the market, the geek squad member was vary nice, I couldn't be any happier