Customer Ratings & Reviews

Geek squad was great and fast results in getting your problems solved

The sales person was Excellent, he went above and beyond for me... The world need more people like him

Unless you want to lose money instead of getting the item repaired/replaced with store credit, I always recommend family and friends to get GSP. it's worth the extra bucks in the event of any issues the item you have develops.

I bought this tv for my mom and dad and they are in love with it

Great picture, doesn’t over heat my sons room, we needed with a smart tv that was big enough to replace his 75inch (Gamer) and this is perfect

The Staff of Geek Squard are the best...Phil always greets me with a Welcoming Smile. His expertise is always astonishing to always helps me figure it out. Our challenging time on the Laptop or Internet are swift and rewarding with the answer to my dilemma! Jason, the GM, always helps me as well. He always takes time to make sure I have been given the best service. Great Star!!

I still havent had to use my geeks squad extended protection, but its nice to know I have it available if needed.

Fabulous and highly known about anything electronic these guys are great

The protection plan was explained to us and how it worked and it was a no-brainer as far as we were concerned. We purchased this as well along with our TV.

I have purchased service warrantees in the past with the hopes of not needing to submit a claim but have confidence in having the coverage due to positive past experience.

Well i did receive the information quickly and i haven't used it yet. I needed extra coverage just in case for years to come.

Dunno what to say here. I didnt even take it outta the box

Haven’t used it yet! Hope I never have to but good to have

Geek squad changed my tv components when i bought my first samsung and everytime I had an issue with the TV they would take care of it

So far have not had to use them but bought this with other high end purchases will surely ease your mind on things especially if you are buying items worth up to and past $200.

My LG tv broke and Geek Squad helped me to replace it. They were very nice and helpful. The protection plan was worth it.

The Geek Squad 5-year Standard Geek Squad Protection is a must with all electronic purchases. I have not utilized the plan, but it's peace of mind knowing that our purchases are covered for the unexpected. There was no deductible only coverage at the fullest.

So I mainly purchased this so I could get a warranty and let professionals install our ridiculously expensive entertainment system. Well we have had nothing but issues. So... had to get a replacement TV (Sony - 85" Class X950G), wifi disabled completely, fine whatever. They reinstalled the new one, cool. Definitive speakers (High-Performance 10" 3-way Tower Speaker) constantly pop even when the TV is not even on. Our Logitech remote (Harmony Elite) has issues switching inputs/devices almost every single time we use it. Only when using the smart TV apps it randomly shuts off with the Receiver (Pioneer - Elite 9.2-Ch). Geek squad has been out twice since installation, can't figure out why the smart tv/receiver turns off by itself, can't figure out why speakers always pop, and did absolutely nothing to the smart remote... still have all the same issues over 6 months later. Wife wants to return everything back if we could.

The only reason I buy from bestbuy is because of the value of their warranty the techs are amazing when they come out and usually come out and fix items on their first try unless they have to order parts but if they can’t fix it they don’t play around they will get you into a new product to keep your life going!!!!!!

If I am going to invest in such a expensive item as my 75 in tv [X900F], then I have to purchase insurance on this. Hope I never have to use it. Always rely on Best Buy for a lot of my needs, especially my major electronics. They are quite knowledgeable and eager to provide their input. Please, do ever remove this store so close from my home here in Kendall.