Customer Ratings & Reviews

Other companies may have white glove service but I had Royal service. Extra protection price reasonable for 2yr.

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

I never had to use the geek squad but i feel it’s a goof thing to have just in cast.

The service Geek squad has provided has been great, they have been helpful for us every time we need their expertise. As a Geek squad member, we also save money.

Great to have this coverage if needed. Hope to never have to use it but good to have that peace of mind.

Glad I purchased the 5 year protection plan because I don’t think it’s that good of a tv.

You guys are the best you know exactly what you're doing and I will highly recommend you to everyone

Amazing people. Great service. They fixed my 2 year old laptop in a day.

This is something I hope I never have to use I just wish they offered to give you so credit if you never use it

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

I luv interacting with geek squad. And its worth the money to have geek squad protection.

I know, I know. "these plans are for suckers" All I have to say is that with out the plan on my old unit Id be shelling out $1000+ to buy a new one. All i had to do was call Geek Squad and they sent someone out to fix it. A week later they said they couldn't get the part and and told me to go into the store and pick out a new one. very easy process

Got the protection plan just Incase because of the tv that I bough that I was told was a hold I say tv edition made for Black Friday so for 2 years I’ll be protected if the tv happens to internally not work well so I can get a new one!

Replace TV since part was not available. First techs replace and connect TV. Unfortunately, the second techs replacing the new poor picture quality tv refused to connect tv w/o a charge to place it on the stand due to time constraints.

If they cover like the last warranty plan, I'll be happy (if I need it)

Good service quality, very kind, fast solution, they check and give a solution in less than a week.

Purchased a new TV. After 1 year, it had problems. Took it in to the nearest BestBuy and the had it fixed and ready for pick-up within the time they quoted on repair. Very happy with the service! They made sure everything was taken care of and the TV was working as if it were brand new.

The geek squaw protection came with the t. V. So it's always nice to have protection especially when it's free

Although many people don't like paying extra for protection plans, it gives me peace of mind. I have had some unexpected mishaps with my devices and knowing that I can make an appointment and get my device fixed without an additional cost is worth it to me.

My device has not had any problems, but having the peace of mind that if it broke or malfunctions I could easily get it fixed. Amazing service