Customer Ratings & Reviews

I've had several scenarios where an item I bought conked out a year and a half after purchase. They were able to just go ahead and swap it out and or give me store credit for what I paid, if they didn't have it in stock.

Super Happy I got this it gave more peace of mind that I have it available!

Great Service! Nick and Gordon were professional installers. Quick install and answered all questions. Thank you for the great service! Love the set-up and look of it. I would recommend to everyone.

I really don’t want to pay a lot of money later on when something that could have been protected with a little bit of money with the purchase up front

Insurance for your equipment at a good price. Easy to get at check out. Gives you peace of mind.

I brought it home easy out of the box and all that was to assemble was the feet on the TV

I had a TV that went out and I needed to get it replaced. I called geek squad and they came out and replaced my TV for me so I do recommend getting a protection plan.

Haven't had to use this service (thank God), but is worth the price. Be sure to check the item you buy it with does not already have a warranty! Best Buy loves to sucker you into this when you don't even need it on certain items.

I am glad that i paid for this 2yr warranty,never know

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

Love geek squad warranties.Anytime I have a issue with a product I'm able to return it to the store and the customer service rep returns the items for me.

Love the return process with this company. When need to return is fast and easy.

Loved my geek squad team+ Courteous, timely, Well mannered and very instructive. Quick and easy install.

Provided great coverage for my product. Very easy customer service very reliable would use them again.

I bought it for my tv, but when I had problem with my tv display they refused to fix it saying that there’s a physical damage; however there were absolutely no physical damage at all and it was like new. They told me even though there’s no visible damage but it is considered physical damage. I just wasted my money buying geek squad protection

Have yet to need a replacement or help with setup but I appreciate the option

My last TV had issues and thank goodness I had the protection plan. My TV had to be replaced. It was done quickly and the people were professional and well trained.

I had to use mine and they were courteous and processed my claim quickly

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

A must have protection plan especially for after the manufacturer warrànty ends. If they cant fix it they replace it.