Customer Ratings & Reviews

Happy to know my investment is protected for the next 5 years.

I love having protection plans bc you never know what could happen.

Services by geek squad for the most part are quick and easy

Decided to go with Geek Squad Service to protect my purchase

Cannot go wrong with a geeksquad warranty. Avoid surprises and get protected

I had it with my last tv and used the plan when my tv stopped turning on. Geek squad showed up and were very professional.

The agent stayed with us until we were satisfied that all programs were properly installed.

GREATINCENTIVEFORMAINTAININGALLOFYOURELECTRONICGADEGTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Super quick taking the necessary Covid-19 precautions. Friendly and knowledgeable.

If any thing bad happens to my device geek squad is there in a timely manner and takes car of whatever I need no charge

Cant beat no questions asked extended warranty. Especially with high dollar items.

Was recommended to purchase extended warranty. I hope I will never have to use it.

We purchased the Geek Squad Protection plan to have a piece of mind if we should ever experience any issues with our purchase.

Insurance policy for new TV. Hopefully we will never need it. But just in case.

Between last week and this week, I have been on hold for somewhere between 5-6 hours trying to get answers on my tv that has been broken since August. I called in the initial repair order on 8/13 and after having to call several times to either Geek Squad or the third party service provider that they gave my repair to, I found out the parts were on back order until 8/31 and they were shipping directly to me. Keep in mind that they ordered parts without ever coming to see my television (it’s 55’ Vizio SmartCast). The third party service provider is horrible at communication. I received an email from Geek Squad notifying me of my appointment scheduled for 9/11. I still hadn’t received the parts by 9/10 so I called to verify the appointment. After being on hold for 45 minutes each time, after calling back several times because I just couldn’t understand why I was on hold for so long, I was finally told that the policy is that if my tv isn’t fixed in 30 days, they would exchange for a new one. The parts were scheduled to arrive on 9/15. I was told that I needed to call back on 9/13 to file the claim since that was the 30 day mark. When I had called on 9/13, the Special Forces employee that I spoke to said he had filed the claim and I would hear from someone in 5-7 days. Then, magically, the parts arrived on 9/13, a SUNDAY! I called back today and after waiting 2 hours for someone to answer the phone, I was told that the parts arrived in 30 days so they would not exchange the tv. This doesn’t make sense to me since the policy is that if it is not FIXED in 30 days, it would be replaced. Now they are back tracking and saying since the parts arrived, they would repair, not replace. The protection plan is a joke.

Have not had to use this but I am glad I have it. Hope I never have to use it

We get the protection for all our electronics and appliances. Have been happy with services provided under the protection.

Geek squad is worth buying. I buy it every time. It’s a good product

Wonderful to have this “peace of mind” for 5-years st a great price!

The agents are easy to reach whenever i have a problem