Customer Ratings & Reviews

Other companies may have white glove service but I had Royal service. Extra protection price reasonable for 2yr.

Glad I purchased the 5 year protection plan because I don’t think it’s that good of a tv.

Geek squad is the thing to buy if you are buying electronic products from Best Buy. It gives you piece of mind. Less hassle and great customer satisfaction. I never had any problem whatsoever but would love to see quick phone connection when I dial customer support.

Great to have this coverage if needed. Hope to never have to use it but good to have that peace of mind.

Amazing people. Great service. They fixed my 2 year old laptop in a day.

You guys are the best you know exactly what you're doing and I will highly recommend you to everyone

The service Geek squad has provided has been great, they have been helpful for us every time we need their expertise. As a Geek squad member, we also save money.

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

This is something I hope I never have to use I just wish they offered to give you so credit if you never use it

I luv interacting with geek squad. And its worth the money to have geek squad protection.

If they cover like the last warranty plan, I'll be happy (if I need it)

Good service quality, very kind, fast solution, they check and give a solution in less than a week.

it’s too good Picture quality good or functional very fast

The geek squaw protection came with the t. V. So it's always nice to have protection especially when it's free

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Got the protection plan just Incase because of the tv that I bough that I was told was a hold I say tv edition made for Black Friday so for 2 years I’ll be protected if the tv happens to internally not work well so I can get a new one!

My device has not had any problems, but having the peace of mind that if it broke or malfunctions I could easily get it fixed. Amazing service

Replace TV since part was not available. First techs replace and connect TV. Unfortunately, the second techs replacing the new poor picture quality tv refused to connect tv w/o a charge to place it on the stand due to time constraints.

I haven’t had to use it yet, but it seems clear and straightforward.

Great place to buy from and great tv good graphics really pleased will be back forsure