Customer Ratings & Reviews

I always purchase an extended warranty on products I purchase from Best Buy. In the past if the product fails I would return the damaged product back to the store without any hassle at all. They would either exchange, refund or order me something newer if the old product had been discontinued. I rated the extended warranty a 4 because Best Buy extended warranty is a little higher than Sam's extended warranty on televisions or some other electrical products.

They only delivered the TV, but they were very respectful and efficient. I am still looking for the Insurance I purchased with the TV.

I don't know why I bought protection. I don't remember buying it. I hope it was free, because it's dumb that I have this otherwise.

Feeling very confident about geek squad service. That’s why I took the extra coverage.

Always happy with geek squad great customer service

I love the quality, features, and being able to stream movies concerts and other special events

The agents were very helpful and attentive. They helped me understand.

This 2 year protection plan came in handy once my tv stopped working almost 2 years to the purchase date. Geek Squad mailed it out to be diagnosed and within 2 days I received an email that my device would be replaced. I went in and was given a gift card.

Tv went out and being under warranty they brought a replacement to my home!!

Highly recommend the Geek Squad warranty. Manufacture warranties don't last long and you gotta ship them out. Totally regretted not getting it for my monitor, but got it for most other items. Have used it and they make it easy for a Repair/Replacement

Buy the protection plan¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

With having two kids, who broke my last TV, it was a no brainer to go with the 5 year warranty! This will be the last TV I have to purchase for a long time, so I wanted to make sure nothing happens to it in the next 5 years!

I never had to use it yet. Just purchased 1 month ago. The $400 chance to win a gift card has me doing the surveys

The five year warranty is great They do what they say

Definitely worth getting the extended warranty, especially if you have little kids

My tv was mounted and installed by two of the most intelligent agents they could have sent my way. I felt very comfortable having them to work in my home. The patient they had explaining the ups and downs of have to maneuver through the channels was a plus.

Five years for $30, sold! I bought this warranty for a low priced Insignia television and it just seems like a no-brainer that for $30 I am guaranteed to have a TV that works for five years. In this disposable electronics time we live in, I could not upgrade in three years for $30, so again it is a great deal.

Had 2 service calls, second one was needed for a line of pixels that went out.... GS team was very helpful and efficient! well worth the value!

When you buy something, you never expect it to break. When you pay big buck, you really never expect it to break. I payed $2000 for a TV and got the 2 year extended warranty. 1 week before it expired, it broke. 1 day before it expired and 1 day after it was fixed, I extended it another year. It's the best money I ever spend for peace of mind.

this review request was on my home screen for no discernible item, thumbnail was not a link i could check, and tried to verify from past purchases but could not find matching item