Customer Ratings & Reviews

Unfortunately I have had to use this on the last 3 TV's I purchased from Best buy but because I had the plan Replacement was simple even 4 years into it. They were neat and professional.

The sales agent was great. Made sure i understood what i was buying. So no buyers remorse

Worth every penny. Had to replace 2 tv’s due to lightening. With Geek SQUAD PROTECTION now we have replacement courage if this happens again. Like all insurance hope you never need it but just in case we will be protected.

Best purchase I have ever made! Three years after buying a new TV, it broke and could not be fixed. I was able to get a brand new, and bigger TV for free! I, of course, renewed my 5 yr plan, though I hope the new TV lasts me a lobg time!

Always get the protection plan because you never know when you might need to replace whatever you bought

For peace of mind, about $30.00 a month for 5 years was worth it. Protecting your investment is important.

Always a must for insecure people. There is always a chance that something will fail.. I like the assurance of Best Buy warranties.

The kids there are knowledgeable, and prompt. They were efficient and were able to deliver service exactly when they said they would.

Bought with our tv haven’t used the service yet. But, sounds like they would fix or replace your item

Best Buy always takes care of me and with this plan I have no worries that my item is protected. I can sleep knowing I’m good especially being an Army family moving the time things happen but best but has the best plans to cover you for sure.

Geek very knowledgeable and understanding. They replace my TV in 2 days when I know questions asked. They really honor your warranty

Got as added protection. Hope I won’t have to use it. If so, hope it was worth it. Wish the manufacturer’s warranty was longer than the seemingly standard one year.

Purchased 5 year warranty that was to expire in Dec 2020 when we bought our Visio television in 2015 and we started having trouble with other and the company sent by the Geek Squad couldn’t fix it we got a 65” Visio and repurchased a new warranty on the new tv

Great, in and out with no issue when I made my purchase, people were polite and nice enough to help.

Agents mounted my tv in a few minutes and have lasted intact for the past months. No complaints from me - Thanks

I grabbed this two-year protection plan to add to the base coverage on the Insignia TV at the time of purchase. Having the additional "Geek Squad" protection gives me additional peace of mind (especially considering this unit was purchased for my son's usage. Bear in mind this coverage is only on the parts & labor - it does not provide accidental damage protection. Still, for my purposes, it was money well spent.

Great people that honor there warranty, anytime anythings messed up they've fixed it no problems.

Got me the 5 year warranty and it’s all worth it it covers the tv that I purchased for repair or replacement

The Geek squad was great. Came in and set up my tv on my entertainment center. Very professional and great service. Made sure that I was pleased.

I will prefer this service for all advantages in case of something happen. The cost/benefits is excellent.