Customer Ratings & Reviews

With all that can go wrong with these new TV's, why would you not buy a 5 year protection offered at such a reasonable price?! Best Buy's Geek Squad has always come through for us, in person and on the phone.

I got best return service at in store customer desk, it was truly professional.

Very useful guarantees and personnel too. The product never got damaged but they always answered my questions

I hope I never have to use it, but am glad I have it. Gives me comfort

Best television I have have bought. I needed to replace a similar tv that I accidentally damaged. Please be careful hitting tv with any objects. It cannot take any type of hits

Geek squad is always there when you need help! I always get a helpful squad member!

Got for a great price! Great quality sound and easy to install!

I purchased the 5 year Geek Squad protection just in case something goes wrong. The last Sony TV I purchased, 10 years ago is still working and I purchased extended warranty for it, but never had to use it.. I hope this one will work and last as long or longer.

Always good to keep your electronics covered with a great warranty. Highly recommend.

we havent had to use this yet but i feel it is a good buy for the purchase, Hope fully we wont ever use it but still feel good about it.

They delivered my replacement TV when the original one lost picture.

I never had to use a protection plan yet but its nice to know that they will cover your purchase if anything goes wrong within that time frame.

Having the Geek Squad protection for your TV & computer is like having AAA for your car. I would never leave home without it. There have been many occasions when I have contacted the Geek Squad to clear up something. They are very supportive & helpful and always available.

Good Peace of Mind on Certain products. I have purchased this Geek Squad Service on various items over the years. No complaints.

This was purchased for my mother who is retired and she loves it! There are so many channels for her to watch she is very happy.

Can’t say enough about how awesome these geeks are. They helped solve some serious life problems.. my wife would never let me use the remote but the geeks set me up with a duplicate remote so that just every once and a while I get to wear the pants at my house

Best buy came out and delivered my TV and it was a good experience all the way around..

Purchasing a extended warranty is something always want but get scared to deal with companies on another level of customer service and understanding. Geek squad make things so easy and no hassle.

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

They delivered the wrong TV but in 1 week, they made good on the return and brought us the right one. Now we are very pleased with the professionalism that they showed.