Customer Ratings & Reviews

The printer is awesome, I had trouble with the ink dispensing and when I try printing pages, they were blank. After calling Epson and talking to a technician, the ink finally dispensed.

Definitely gives a buyer peace of mind with large purchases.

They were not able to get the product I wanted and they came through with their warranty.

Hopefully I'll never need them for repairs on my fridge but the install was great and they handled my merchandise with care

Best ever. They are local and like the name says they are geeks and know what they are doing.

With the high cost of repairs I thought this a practical move. Factory warranties typically only last one year and dealing with the factory can be more problematic. I bought the 5 year plan for my whirlpool refrigerator. Its covered from top to bottom for 5 years. If anything goes wrong Best Buy's Geek Squad owns the problem. They'll even replace the frig if after three attempts to repair it do not fix the issue. I have not used the service so far so I do not know how well they do their thing however. I gave the plan a 5 star for the top to bottom responsibility for 5 years straight that Geek Squad provides.

When I bought this fridge I knew it was the best, but for some reason I got the warranty and right away it crossed my mind it wasn't the smartest decision . How wrong was I . Later when it broke down I couldn't stop thinking what a scam the warranty had been .But my wife convinced me to call and to my surprise all of a sudden it became the greatest deal ever . They went through as agreed in the contract . What an opposite as with other warranties .I would definitely recommend it !

The BEST service I have ever bought. The quickly work to try and solve my problem with my LG, sadly the company sent didn’t really work with LG well and couldn’t fix it. They quickly reimburse me, no questions ask, no hassle, no paper filling, just quickly gave me store credit of what I paid once it was deem it couldn’t be fix. They were always friendly and work quickly to set up the dates for fixing and try everything they could. HIGHLY recommend them for any of your equipment.

Everyone needs a favorite store. Best Buy is ours. We have bought multiple appliances and electronics from Best Buy and have experienced a high level of expertise in dealing with the few issues we have faced. When it is broken, they know how to fix it and they do it fast.

Geek squad has helped us multiple times! Great customer service!

It is a must to purchase a warranty for the long term expectations have greatly changed of the years and as technology changes it is becoming harder to fix your own Appliance and best buy warranties in general are Excellent when it come to customers satisfaction .

I haven’t needed to use Geek Squad and I hope I never have to but I know it is there.

Always good to have reputable warranty and a company that is near when you need it the price is reasonable and the peace of mind knowing they back up the product is priceless

I ALWAYS get my products insured when it comes to anything with technology. I highly recommend you do the same as technology breaks without even being touched. I unfortunately have experienced that with a laptop going out 6 months after the manufacturer warranty ended. It was keep up very nicely and nothing was done wrong on my part. Yes you pay more for insurance but technology can never be trusted---- even when purchased new.

These guys came out to repair my refrigerator several times. They couldn't fix it because the parts from Samsung were bad. They gave me a voucher to replace the refrigerator. When I chose the second refrigerator they delivered it, set it up, and hauled the old one away. (old refrigerator was less than 1 year old). Kudos to these guys for their patience and determination to keep a customer happy.

I have been very pleased with customer service at Best Buy, along with the happiness of my new refrigerator and microwave. Once paid off I’m coming back to buy a new stove!

one of the worst customer service experiences of my life. installer tried to remove water line from refrigerator before shutting the water off, then told me I needed a plumber to install because a pipe was leaking. I created an account just to make this review. I would advise anyone I know not to order from Best Buy. Picture of 'leaking pipe" attached

excellent group of individuals. if i ever need them again will def use them .

Haven't had to use it yet. Hopefully I wont have to but you can't beat the benefits you get with it.

i personally advise anyone buying a major appliance to get the geek protection plan because you never know when you will need it and having this plan can save you thousands