Customer Ratings & Reviews

I'm very happy with my Geek Squad service. The respond fast and their service is very good. I'm really happy I got it.

Bought the store brand Insignia 20.5 cu ft fridge in stainless steel and within a year the shelves started breaking. Spent 3 days attempting to remedy situation through extended 5 year warranty purchased. Was told damage is difficult to prove or disprove and that an appt to have a technician come out to my house would be necessary to determine if shelf was indeed broken and whether it could be fixed or needed replaced. I had brought the broken Insignia refrigerator shelf in to the store with me. I asked if he was saying the only course of action I had was to take the broken shelf back to my house, try to reinstall it and then schedule an appt with a tech to come to my house to make the determination that it was broken and he said that my understanding was correct. He said it was corporate policy which he had no hand in creating but must abide by . I asked where the "fix it" techs work out of. He said the stores but there was no way for customers or fellow employees to contact them when in store and directed me to contact their main 'help" line. Since I had already spent 2 days trying to get help through the online chat function which led me to be told to bring the shelf into a store to get service only to be told by this Geek Squad employee that their helpline employees were incorrect and now on day 3 of trying to get a workable fridge main shelf I needed to go call the helpline again. I told him I was reluctant to do so as I was already 3 days in and the helpline had sent me to him and he was trying to send me back. I asked for contact information so I could discuss my experience and how their corporate policy effected me and he again gave me the help line telephone number and said that there were no addresses or emails that customers could access or be given, that it was corporate policy that he had no control over because he just worked there. Why even bother? With poor quality products and poor design backed up by the Geek Squad who refuses service and employees who simply can't or won't be autonomous or attempt to actually remedy a situation, why even bother? Spend your money elsewhere, somewhere you and your money is valued and appreciated.

I love the added protection! This is my go-to place for appliances with Geek Squad in the building, one stop shop.

Love this fridge! So much space - LOVE having the ice maker on the door rather than taking up shelf space. I was hesitant on “smudge free” but it fights off sticky hands and wet doggie noses with ease. The led lights are amazing and offer so much light. Love that it’s on the front of the fridge rather than the back - impossible to cover the light. Only thing that could make it better would be a light for the water/ice dispenser.

I using my store it’s really good I have 5 this fridge.

The delivery guys got the refrigerator in place with ease. No bumps or dings and brought it through a very tight opening without issues.

Love my new refrigerator. Very pricey but worth it. I've only had it for a few weeks but love everything about it. Had Geek Squad install and it was great. Love the auto fill infusion pitcher. Love the middle drawer which you can adjust the temperature, using it for beverages and they are the perfect temperature. Love the adjustable shelves. Love the sleek no handle look. Highly recommend.

Seems to be an excellent value for the cost, and completely covers everything that I would expect and want.

Love my new freezer its the perfect size for all my needs

Good deal with a combo purchase. Haven’t needed to use it yet.

This gift fit perfectly into the kitchen space. It was also the right height for a short person to be able to reach the top of it. I am pleased. Geek Squad protection provides me with peace of mind as a single woman.

Great product! The service delivery was great on time, setup within 20 minutes and provided instructions about the refrigerator. Scheduling was easy!

I am so happy I purchased the Geek Squad Protection plan for my fridge as my refrigerator broke down right right when COVID-19 started. Since the technician was not able to enter my home and given my refrigerator had broken down before BestBuy exchanged it for a bigger model. The model I got was actually bigger which was actually pretty nice of them. The representative I spoke with was actually really helpful and nice.

2 years I purchased a refrigerator from a company that will remain nameless, got the warranty; however 9 months later my refrigerator goes out over $400 GONE! They're warranty does not replace food/medicine etc... So this was a driving factor to purchase my refrigerator from Best Buy, i love the benefits they offer woth their warranty

I feel confident that I have it but don't think i will need to use it. Great product

The delivery team had to remove the doors to my refrigerator so it would fit through the door! They did this efficiently and with positive attitudes. My new refrigerator was delivered without a scratch thanks to the careful trip through the narrow doorway.

I don't think I've ever bought one of these before. Always thought WHY? If it past the warranty it would last. Not so much anymore. Especially reading reviews on Refrigerators Apparently they are only build to last 7-10 year with lots of issues. Hopefully it will be a waste of money but at least I have a bit of peace of mind

They did an amazing job installing the fridge and were very professional.

I'm really enjoying my new refrigerator, however I had to make some cabinet adjustments because it sits between two cabinets. The one thing that I didn't take under consideration is that the ice and water dispenser is plastic and I think over time, it will start discoloring.

having little problem trying to solve my problems by phone but everything fix with the Geek squad people in the store