Customer Ratings & Reviews

Samsung makes a great product but anything can happen like line surge, early part failure etc... So we always buy the protection plan,

had to get it for my refrigerator so now i am good for now thank u Bestbuy

I have not used it yet but I am glad I had the opportunity to have a protection plan.

GREK squad service has always been exceptional from BestBuy. Have extended warranties with all my major appliances: Samsung washer, and dryer, current GE gas range (soon to be replaced was Frigidaire Gallery gas range. All under Geek Squad warranties. Ten stars for past performances.

Please! This guaranty is for 3 years, only paid one amount $85?? Confirm?

Haven’t had any issues yet with the product I purchased the warranty for. But have just used a warranty for a laptop I bought a couple years ago. Son dropped my laptop and damaged it. Brought it in with one month left on geek squad warranty. No questions asked. They took it in and said 4 to 6 weeks, I dropped it off Saturday afternoon and got it back Thursday shipped to my House

i had this unit for three great year. this is an adorable fridge to behold, my only flaws is where the ice n water dispenser. over time, the water drops started to have cosmetic wears. i got the new family hub bespoke and i know it will be amazing. the family hub will remain my best fridge

The 3 year protection plan is worth the money....gives me peace of mind!

I've only had to use a protection plan one time and it worked fine. I used to never buy these but with everything being computerized now and just not built to last like the good old days, I buy a protection plan except on items that is is too expensive

Great features, easy clean up. Beautiful stove and a well upgrade from my last one.

Geek Squad Warranty is worth its weight in Gold. Our warranty had 3 days left. Sinc the Compressor went out & they were unable to repair or replace the Compressor . They gave us a Brand New 2021 LG 29.5 cu. ft. Knock Knock Refrigerator at NO COST to us. It was Hassle Free It took less than a week. Great Service.

Best, and most beautiful refrigerator ever made. I love, love, love it. One of my favorite purchases I’ve made.

Geek Squad to the rescue! So glad I bought the Geek Squad Protection Plan along with a refrigerator I purchased last year (2022). The fridge has failed twice since then and each time I called Geek Squad, their team handled getting a service repair company scheduled in a quick and efficient manner.

I think the geek squad protection, over all is a pretty good thing to have. Especially if the product can't be fixed they will replace. On large appliances though.. All I can say is maybe aske before you buy "who" they contract with in your local area for repairs. Our local area, the rouge Valley in Oregon, not a whole lot of options, and the people they did send out, HORRIBLE!! I had to call for my washer. He couldn't figure out the problem, and then, ordered the wrong parts, twice!! Best buy , finally replaced it with a new one. Kind of a buyer beware kind of thing. My interaction was a while ago.. So no idea as to how good they are now. They contract out large appliance repair.

I've purchased the protection plans in the past and they have always proven to be well worth the cost. Once my TV failed 5 days before the protection plan expiration date -- and I received a brand-new larger TV as a replacement. Wouldn't go without it.

I have always purchased these Geek Squad Protection and have had to use them a couple of times as added protection to the manufacturer's warranty.

Very responsive when in need. Excellent service for apliance service

Hopefully i won't ever have to use it! The price was reasonable and it provides me peace of mind.

I love the 5 years warranty for peace of mind. Best Buy deliverers a great service

Contacted geek squad with an issue with a newly installed refrigerator with an error code, they told me what the code meant and told me to contact the manufacturer due to it being covered under the original warranty. After contacting the manufacturer, I ended up exchanging the refrigerator. The geek squad delivered and installed my new refrigerator. Very happy with the delivery and installation.