Customer Ratings & Reviews

We've had this service for 2 yrs now and feel it is very much worth the price. We've used the service mostly by telephone and it had helped us out since my husband is now working from home due to covid. The service was instrumental in helping him get set up with the computer for work in a timely manner. In the past, we've used the service to hook everything up for us when we've moved as well.

So far so good no issues yet. But i hope when and if i do everything goes smoothly.

We had great service on our refrigerator delivery.

I highly recommend geek squad protection to everyone. I bought a refrigerator 3 years ago and kept having problems. After several repairs (which they were great at coming out), they decided to replace it even though I still had two more years on my plan. So when I went to get my replacement at full value, I didn’t hesitate to purchase the plan again. It’s worth it.

Great, very helpful and informative. Just wish I would’ve gotten the 5 yr warranty. 2nd time I’ve had this issue with my Samsung smarthub refrigerator and they took care of it right away.

Im confident that my fridge will be covered for the five years it has. I have used their services for a game console so I'm sure they can help me for a fridge.

I purchase the protection, however I have not had to use it.

The best peace of mind that comes with every best buy purchase.

Absolutely love this refrigerator. Lots of space in the refrigerator and freezer.

Brand new dishwasher received with defective handle. We live in a rural town so no factory reps available and no local Best Buy (miles away). They made provisions for me to have the part ordered and installed by a local appliance repair store in our little town. Geek Squad had me pay the local person and they reimbursed me via a debit card for the full amount of the repair. Worked like a charm. Thanks.

With both this LG refrigerator and a Maytag washer that we purchased from Best Buy, we added the 3 year Geek Squad Protection plan. The selling point for me is the fact that if we have a problem that requires service once we are out of the 1 year factory warranty, we don't have to go thru the manufacturers, which can sometimes result in delays, etc. Instead, the Best Buy Geek Squad will take care of any problems we encounter. Well worth it, in my opinion.

Had plan on new refrigerator. Had four service calls over three years on ice maker. After last call Geek Squad tech recommended replacing fridge. He completed all details and told us how to exchange. Got same style fridge for same price(on sale). Even got prorated refund on old protection plan. New fridge, installation and new protection plan cost less than $150.

Already had to use the warranty on relatively new Fridge/freezer because I was not getting any ice. Unfortunately, they did not send a Geeksquad person but a third party who said I had to get a new replacement. Ism glad I called the manufacturer who sent a person and they replaced the mother board.

We replaced our old dishwasher last year with a Maytag which we love, but the motor quit working. While that is rare, we're so glad we had our Geek Squad protection. We contacted them and within a few days it was fixed and running smoothly. We haven't had any issues since. The tech guys were efficient and friendly. We'd recommend this to anyone getting appliances to include their added coverage.

A must have, don’t hesitate or debate the necessity…

I live the 3 doors and its very spacious. Water and ice dispenser was a plus.

They are easy to communicate with and well trained

The service person was very professional and timely. Unfortunately, no parts were available. So had to return the freezer.

I have purchased several extended warranties with appliance purchases at Best Buy. I have never had any issues getting items repaired.

This is a very nice icebox. I really like the modern aleek look on the outside with bo dorr handles. The inside is good and so is the freezer. Only reason i didnt give it five stars is because i would have gone for more fridge space.