Customer Ratings & Reviews

Love having the protection plan Bestbuy makes their plan easy to use. While I have not had to use it for this freezer I did have a plan for our Microwave. We had a powersurge through the house that ruined it and they just replaced the product no problem

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnn

Always get Geek Squad extended warranty on high dollar purchases. Easy to add during purchase and easy to use - one phone call for all covered items, no looking for various manufacturers warranty phone numbers, etc.!

Love it love it love it. After dealing with a refrigerator that did not cool and only made ice when it felt like it, this was a terrific buy. I feel the price was a good value and their people that delivered it were awesome. No bangs or dents anywhere and they had to bring it up a staircase with a slight curve. They wore their masks and were very customer service oriented

This a modern look skinny refrigerator. It fits in an small space and is flatering. I just love the new look in my kitchen.

A MUST! I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy!I highly recommend getting this for any electronic that gets used often or constantly. Washer/Drier/TV/Computer/Tablet... etc. Do not regret it!

Easy to use when you need it and it actually covers issues!

The geek squad service is great but the only thing i didnt lik is the the gentleman who came out was not honest because we were suppose to get a refund and he put our refund towards a 5 year warranty on our refrigerator which we did not need necause we already purchased the geek squad protection.

I absolutely love this Refrigerator, very classy looking and very clean and efficient.. I love the glass door where You just tap twice and You can see on before opening..

If you have ever had a big purchase go wrong, you’ll know this is a good idea. Warranties/protection plans can seem like an added cost for something abstract - until your appliance breaks down randomly and you are left to cover a huge repair/replacement cost. Wise to spend a few extra bucks now rather than hundreds or thousands later.

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

Awesome group of people to fix and answer questions Installed new SSD hard drive. Everyone seems to know the products thoroughly.

Great warranty coverage that i can count on all tbe time from best byy

Very good item for the money. Works well. Does what it needs to.

Sales staff guided me through selection, purchase, and membership with ease by noting benefits along the process.

Good service. They are very efficient and responsive.

I am thankful for such an offer. Ive used Geek Squad many times in the past without disappointment

Great refrigerator. Enough space for our family. With its smart features I know when its opened too long and that it has been closed. My family loves the choice we made.

Have not needed to use the warranty but hope if i need it, it will help me at that time.

I never had problems when I needed repairs. They are always on time and do their best to get things running