Customer Ratings & Reviews

Haven’t had to use it yet but it is nice piece of mind having it.

If you purchase a Samsung product get the Geek Squad warranty. I own all Samsung appliances (Microwave with hood exhaust, stove, dishwasher and refrigerator) in my kitchen. Dishwasher went down after manufacturer warranty expired. This warranty goes beyond Manufactures warranty. "Damed if you do, Damed if you don't"

Geek squad protection for the next 3 years is a peace of mind I can have for my new kitchen appliance. Although I believe my purchase is of the highest quality and reliability, you never know with appliances or machinery, so having this protection is certainly assuring.

Haven't had to use this yet but I will keep it in mind in case I do.

Service was very good. They knew what they were doing. They put it in well I wouldn’t hesitate to use this company again.

Thank you for install my refrigerator, the guy was so nice and helpful. You guys made everything so easy for us. S

Recently purchased a refrigerator and they were exceptional in their help. They went above and beyond with the install. Would love the thank the gentlemen that came but don’t have their names.

Awesome installation process! Virtuous, on time, professional, and walked us through the setup once installed!

I have not needed it yet. Let’s hope Best Buy sticks to their end of the bargain. I did contact the manufacturer for a replacement part, and they were super prompt. Fingers crossed

Again the agents did a wonderful job taking the refridgerator and putting it back together.

As of now I have not needed to use my extended protection. However, I have peace of mind knowing that if my refrigerator breaks down, I can have it fixed. The plan is very affordable, a lot more cheaper than other competitors. I checked around before making my purchase, and I definitely saved a lot of money.

Haven’t used it yet and we hope we wont have to. We bought it because of past purchases.

Purchased this for my dented/damaged fridge that I purchased on discount. Normally damaged items are sold as is, but they still allow warranty coverage!

Have no need for the Geek squad but its good to know they are there two years later

The crew installed our refrigerator in 30 minutes. That included changing out part of the water connection and getting it started up, wiping it down & some instructions on its use. Very pleased!

For the cost for 5 years of worry free on the fridge it was worth it. Hopefully we won’t need to use it but if we have to we are covered.

This is good for our refrigerator in case there is a problem.

We have a 5 year old and he is extremely independent. Fridge high is always frustrating for him, so we were excited to see the lower draw so perfect for his use, even for my mom (older people) is great! ALSO, this fridge lowered our monthly electric bills tremendously. It is so large that everything is perfectly organized. I even added thick paper towels on the shells so my cleaning routine is greatly minimized. We LOVE our fridge!!!

Love the size and options. The temp dial is tricky though, it takes a few tries for it to land where you want it. All in all it's good so far!

The agents helped me with a new refrigerator. Wish we could have taken it home that day instead of delivery