Customer Ratings & Reviews

Installed water line for fridge, new wifi and modem. I was told I would notice a "speed up" but nope, no speed up. I think that is more due to the fact that my laptop is old, old, old. There were 2 young men who came and they were very efficient and patient with this older female who is not very good with computers.

Every appliance I buy I get the extended warranty and it has paid for it self and more. Nothing is made as good as it used to be. I’ve had my appliances worked on by geek squad many times over the years and they do a great job and have had appliances replaced before.

REFRIGERATORS ALWAYS ALWAYS !!! NEED A SERVICE CONTRACT

Always get the extended warranty for appliances because you never know. The price was cheaper than getting it through the appliance manufacturer, plus I have never ever had a problem with the geek squad protection plans

[Employee of bestbuy] Love it. Bougth it after old 10 year went out live the features

I bought geek squad protection reluctantly and realized it is worth every penny. Thanks for the recommendation of the sales person. The Samsung refrigerator got issues after a year with ice buildup, and voila geek squad team stepped in to fix the problem, they also did pay for the spoilage. All this during peak of COVID-19.

I love our new fridge. I am short so I was nervous of getting a fridge with drawer freezers but this one is perfect. The water & ice dispensers are amazing and fast too. So far no complaints!

They were punctual, kind, and courteous. They helped me get it in the spot that i wanted it in and made sure i was satisfied before they left.

With so much technology in todays units the five year warranty is a very wise choice. You will be glad you have should an issue arise.

The geek squad guy worked very hard to solve my problem with my refrigerator. When determined it could not be solved stayed right on it to get me a new refrigerator replacement.

You cant go wrong with a protection plan it covers your item and if the item can not be repaired they will gladly exchange for equal value or pay a difference and upgrade do not forget to insure your upgrade highly recommend.....

Since there’s over a 60% chance that the ice/water dispenser will need servicing, this appeared to be a good deal. We’ll see - I don’t have kids using it and live alone…

They did a great job with installation and where friendly

Strange. These warranties use to be SUPER expensive. Then they went far down in price, now back in the middle. But, if a shelf breaks on the fridge, and you cant use the shelf, they say it's "cosmetic" and wont replace. they say thats why the prices are "cheaper" for warranty. Huh? you can't use it. Be aware as in the they use they "covers everything from accidents to more" but its not totally true. That was disappointing. At sears, their warranties are in fact still more expensive, but when a shelf broke i called up and one was on the way free. I miss that. But, since my fridge is so expensive, you are better off with a warranty than without.

I have Geek Squad for my electronics and keep renewing it yearly. This option was specific to the fridge and I felt the price was worth it. Will cover almost everything. Still have the warranty obviously, but know that after that, the Geek Squad will be able to help if, heaven forbid it fails.

I really love this fridge, however changing the water filter is a not an easy task, after the first change with a samsung filter it started to leak water :( so we'll see how this goes..

We decided to purchase the extended warranty for our new Whirlpool Refrigerator. We are glad that we did. A friend's new refrigerator "went out" three years after purchasing it and they are happy to have bought the added warranty. --thomas B. Downers Grove

What is not to love about the extra loss coverage gives you. Why would you go without adding this to any major home appliance?

So our fridge we got was an open box and got this service to cover it in case something went wrong with it. Well one week out and the water dispenser went out. With the first call the tech ordered a new dispenser and had it shipped to our house and then came out and had it in the fridge with in 15 minutes. Awesome friendly knowledgeable service I would recommend it to anyone.

Love this fridge! The beverage center and ice trays are new to me and I dont think I will ever want a fridge without these features again!