Customer Ratings & Reviews

The geek squad has always been helpful and very knowledgeable.

not terribly easy to access service, don't know whether it is a function of pandemic & not as many people working but takes a long time to reach someone

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

i hope i never have to use these guys my product is very nice and running they are asking for a reveiw so here it is

There when you need them. Needed assistance with a refrigerator, they sent someone out in a timely manner, ordered the parts, returned and finished the job.

I haven’t used the warranty or this service, but staff is always helpful and courteous.

The agent was extremely helpful and curious came in carrying the set up two floors and set it up programmed all the chanel's and even set up the remote then spent the time showing me how to use it

I AM ENJOYING THE DOOR IN DOOR FUNCTION. THE DOUBLE ICE MAKER IS ALSO VERY HANDY WHEN EXTRA ICE IS NEEDED. PLENTY OF STORAGE SPACE INSIDE AND I LOVE THE SLIDE OUT DRAWER IN THE BOTTOM OF THE REFRIGERATOR. WE LOOKED AT MANY MAKES AND MODELS OF REFRIGERATORS AND THIS ONE DEFINITELY HAS THE MOST BANG FOR THE BUCK! NO REGRETS PURCHASING THIS REFRIGERATOR.

I love the Geek Squad! They are always so friendly and patient. Besides that they all have a wealth of knowledge about a wide variety of products. If they don’t know they will defer to someone who does.

this is a necessary item. My prior fridge had a lot of issues with its ice maker and without this service i would have had a lot of troubles. In the end they refunded me my money to buy a new fridge.

So far so good ; they have been responsive though I have only engaged with them due to the installation, we will have to see how it is after a while.

They came out right away when I had an issue with my dryer. And since it wasn't working properly they made the progress of replacing it very easy. After this I will be buying all my major appliances with Greek Squad Protection. Its worth the money.

I love the Geek Squad protection plan. It covers my new fridge for anything that goes wrong for five years. If they can't fix it, they replace it. i would not consider buying a major appliance without a protection plan.

When buying appliances it is recommended to buy an extended warranty on the product especially when you are putting the appliances into rental units. Renter are usually P IGs and don't care about using an appliances that they do not own. Just a thought

Every major appliance we purchase from Best Buy we always add the additional Geek Squad Warranty for 5 years. Their services are excellent and we have never been disappointed!

It's always better to have protection plan than nothing because you never know if your Refrigerator it's going to break down the road, after I let my old protection plan expire that's what happened to my old fridge after 11 years of service I had no protection plan and the parts are very expensive even if you want to fix it yourself.

Haven't had to use this and hopefully won't need too!! It is nice for the piece of mind and not having to renew the manufactures warranty every year. I only buy these for big ticket items and only had to used this warranty once before and was pleased with the experience.

The agents installed my fridge. They were careful entering house and delivering the item. They have great customer service and answering my questions.

So convenient and glad I have it. It will be worth having this if anything goes wrong.