Customer Ratings & Reviews

excellent service ! we are very thankfully about the service from geek squad

I purchased this policy because it was 1/2 price and was the same price I would pay to get a backup device installed in my car. So for the same money, I got the install and year of geek squad service. I saved on my Apple care too. If the price was 150 a year again I might buy it again.

Took multiple times, numerous calls, various in-home tech service visits, but end result, frig broke down and they replaced it. Highly recommend getting the service plan!

My geek squad protection plan always comes in handy I have it fit all my Appliances and textra and whenever something goes wrong they're Very professional and are a literal lifesaver

Good service! They are responsive and provide the service we need

I typically don't worry about extended warranties as items are being built with longevity in mind. Of course, that's not so with electronics, (built in obsolescence).

[Employee of bestbuy] It’s always a great idea to insure that your items arr protected by geek squad I always get protection great price

Excellent freezer firmy family. I like the controls being on the outside. Set up was easy since the delivery guys unboxed it and took the boxe with them. All i had to do was add the handle and plug it .

My family really likes the functionality of this refrigerator. The space inside offers great storage and the side shelves provide room for larger items such as gallon milk containers.

This fridge is ok. Keeps food cold so that's the big thing. The only complaint I have is it's hard to fit most glasses well for getting water out of the door as the water comes out so far forward I have to hold the lever with a hand and hold the glass forward. Otherwise, nice fridge, just costs a ton as all of them do!

We purchased a protection plan. We do that every time we purchase an appliance because this is going to a rental house. If the tenant has a problem, they can call the Geek Squad and get it taken care of.

The Geek Squad protection plan seemed like a more affordable option than the TotalTech yearly plan. I haven't had anything break or need to be replaced but believe this will be a better value.

They do a great job on installing anything you purchase

Removed all the packing and took with them and installed my new purchase and explained it's operating instructions.

I haven’t had any issues with my purchase but if the delivery and hauling away are any signs of what to expect then I am doomed

The service is good. Its that you even have to buy it cuz you cant trust in the product

Great protection plan. Thankfully we have not had to use it after 1 year so far.

I purchased a set of appliances, but only bought this for the fridge since many had made comments about it in reviews. I hope the fridge lasts years, but three years of security should cover the highest risk period with the appliance. It may not be a needed thing, but I decided to get it.

I always buy the protection plan. I have learned now though that you generally need to call the manufacturer the first year since Best Buy cannot help you if there is still a manufacturer’s warranty.

I am very happy with Geek Squad. I have used their repaid services several times and they even replaced a refrigerator when it was leaking and couldn't be fixed. They replaced it with the same model for no charge. They even reimbursed me for food that was damaged because of the leak!